(ECFA) is seeking a qualified and passionate candidate to join our team as a GBV Helpline Regional Coordinator in Addis Ababa.

Job Summary:

The Regional Helpline Coordinator will oversee the operation of the ECFA Helpline Center, ensuring efficient service delivery for abused children, girls, and young women. With a strong ICT background, the coordinator will manage call systems, data security, and digital counseling platforms while supervising helpline staff.

Key Responsibilities:

Helpline Management:

• Oversee daily operations of GBV helpline, ensuring prompt response to abuse reports.
• Monitor call quality, data confidentiality, and adherence to safeguarding policies.
• Coordinate online counseling and referrals to legal, medical, and psychosocial services.

ICT & System Maintenance:

• Manage helpline software, databases, and cyber security measures to protect survivor data.
• Troubleshoot technical issues and liaise with IT support for system upgrades.
• Ensure secure data storage and compliance with privacy laws and ethical guidelines.

Team Leadership & Training:

• Supervise helpline counselors and volunteers.
• Conduct capacity-building sessions on trauma-informed care and digital security.

Stakeholder Coordination:

• Collaborate with police, social services, and NGOs for case referrals.
• Facilitate coordination and collaboration with the respective regional government’s bureaus.

Community Awareness:

• Lead outreach campaigns to promote the helpline in schools and communities.

Monitoring and Evaluation:

• Develop and implement a robust monitoring and evaluation system to track the progress of GBV prevention activities.
• Collect and analyze data to assess the impact of interventions and identify areas for improvement.
• Prepare regular reports on program activities, achievements, and challenges.
• Prepare reports on helpline trends for head office, donors and government agencies.

Required Qualifications and Skills:

• Advanced degree in social work, psychology, public health, international development, or a related field.
• Proven experience in GBV prevention and response programming.
• Strong understanding of gender-based violence and its root causes.
• Excellent interpersonal, communication, and facilitation skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in relevant computer software (e.g., Microsoft Office Suite, data analysis software).
• Fluency in speaking, writing & reading Oromifa is a must. & fluency in English language is a +
• Commitment to human rights and gender equality.