IT Support Engineer

Location: Sebeta, Ethiopia

Company: East Africa Bottling Share Company (Ethiopia)

Deadline: July 15, 2025

Job Description

An exciting vacant position has arisen at East Africa Bottling Share Company – Ethiopia for the role of IT Support Engineer.

East Africa Bottling Share Company (EABSC) works with the world’s most cherished trademark, invests in one of the most sophisticated production systems in the world, and employs people who are prepared to work with passion and focus.

The position is structured to report to the IT Business Partner.

Key Purpose Statement

To provide reliable, efficient, and secure IT support services across East Africa Bottling Share Company (EABSC) by troubleshooting technical issues, maintaining IT infrastructure and assets, supporting end-users, and ensuring the availability, performance, and compliance of technology systems that enable business operations and continuous productivity.

Key Duties & Responsibilities

Provide technical support and troubleshooting for hardware, software, network, and system-related issues.
Perform system maintenance, upgrades, and preventative support activities to ensure optimal performance.
Support end-users by resolving IT incidents and service requests within agreed service levels.
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
Monitor and maintain IT infrastructure availability and performance.
Support LAN/WAN connectivity, TCP/IP networking, wireless networks, and related technologies.
Manage and maintain hardware and software asset inventories.
Ensure accurate documentation of incidents, resolutions, and system changes.
Escalate complex technical issues to appropriate support teams or vendors when required.
Ensure compliance with IT governance, cybersecurity, data protection, and organizational policies.
Provide user training and guidance on IT systems and business applications.
Participate in continuous improvement initiatives to enhance IT service delivery and user experience.

Skills, Experience & Education

Education

Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
Relevant professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, ITIL v3/v4, or equivalent will be an advantage.

Experience

Minimum of 3–4 years of relevant experience in IT Support, Service Desk, Infrastructure Support, or a similar role.

Skills

Strong troubleshooting skills across hardware, software, operating systems, and network environments.
Good understanding of LAN/WAN technologies, TCP/IP protocols, and wireless networking.
Experience configuring, repairing, and maintaining desktops, laptops, printers, and peripheral devices.
Proficiency in installing, upgrading, and troubleshooting enterprise and productivity software.
Strong customer service orientation with the ability to provide clear and professional support to end-users.
Excellent problem-solving and analytical skills.
Ability to manage multiple tasks and prioritize effectively to meet service level agreements.
Strong documentation and record-keeping skills.
Understanding of information security, cybersecurity, and compliance requirements.
Ability to quickly learn and adapt to new technologies, tools, and methodologies.

At Coca-Cola Beverages Africa we are proud to celebrate diversity and we strive to achieve an equal opportunity workplace by being cognisant of affirmative action requirements. It is our policy to be mindful and compliant with all our regional requirements and national laws for those regions. Employment at Coca-Cola Beverages Africa is based solely on an individual’s merit and qualifications directly related to their field of competence. We do not discriminate against an employee or potential employees because race, colour, religion, sex, national origin, sexual orientation, age, marital status, disability and gender identity.