IT Solutions Associate (Digital Assistance Services) | Jijiga

Job Description

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND & JOB PURPOSE

Under the supervision of the Head of Technology Services in Jijiga Area Office and the technical oversight of the Digital Assistance Services (DAS) Lead in the Country Office, the incumbent will be lead Digital Assistance Services in the Somali Region. The position will be based in Jijiga. The successful candidate will be expected to travel extensively across the region to coordinate DAS operations, supporting technology adoption, systems and device setup and delivering training to relevant stakeholders.

KEY ACCOUNTABILITIES (not all-inclusive)

• Provide digital assistance support and advice to business units in the Area Office (AO) and collect business requirements to identify suitable digital solutions in collaboration with the Country Office Digital Assistance Services (DAS) Lead;
• Manage installation, configuration, and maintenance of Digital Assistance Services related equipment and technologies such as tablets, smartphones, routers, switches etc
• Conduct technical assessments in field locations, lead digital beneficiary registrations and provide related training and support to field stakeholders.
• Manage, monitor, and guide the DAS team members in their daily operations and delegate duties as needed.
• Interface between Area Office team and the upper-level support, including escalating any team requirement to the Area Office or Country Office team.
• Work with the AO IT and DAS Lead in the CO to identify areas of Continuous Service Improvement.
• Lead training and knowledge management for all solutions supported by the DAS Operations team. This includes offsite and onsite trainings on various technologies.
• Liaise with the Global Service Management Team in analysis and resolution of reported incidents and problems.
• Coach and develop team members’ strengths and capacity to ensure client and result oriented service delivery.
• Support the roll-out of corporate systems, including SCOPE, School Connect, Partner Connect, EasyVista, PIT, etc
• Guide team members, perform periodic performance reviews and advise on areas that require improvement.
• Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education

•  Completion of secondary school education.
• A post-secondary education in Information Technology will be an added advantage.

Experience

•  At least 5 years of working experience in technology development and implementation.
• Experience in the roll-out of technology solutions for the international humanitarian and development sector.

Language:

• Fluency in both written and oral communication in English and the local language is a must.

Knowledge & Skills:

• Solid technical background on end users facing digital technologies adoption and ICT.
• Strong problem-solving and analytical skills.
• Ability to prioritize and drive sound business decisions.
• Technical support Team management
• Experience in end users support team management

DEADLINE FOR APPLICATIONS

16 JULY 2023