IT Operations Assistant (Digital Assistance Services) SC5, Dollo Ado

Location: Dollo Addo, Ethiopia, Ethiopia

Deadline: 21 August 2025

Job Description

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

 

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

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CONTRACTUAL INFORMATION

JOB TITLE: IT Operations Assistant (DAS)

GRADE: Service Contract level 5

TYPE OF CONTRACT: Service Contract, SC5

UNIT/DIVISION: ICT

DUTY STATION (City, Country): Dollo Ado, Ethiopia

DURATION: 12 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Support roll-out, adoption, device setup and capacity building on Digital Assistance Services (DAS) in Dollo Ado.

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JOB PURPOSE:

Under the technical supervision of the IT Operations Associate and overall Head of Field Office, the incumbent will support all DAS operations in the Dollo Ado, including technology adoption, technical support and training to stakeholders.

Key accountabilities (not all inclusive):

• Support all DAS related activities in the Field Office (FO).
• Provide digital support and advice to business units and collect business requirements to identify suitable digital solutions within WFP’s technology landscape or to facilitate the procurement of new market products
• Support the roll-out and use of corporate systems, including SCOPE, School Connect, Partner Connect, Easy Vista, PIT, LESS, CFM etc
• Conduct technical assessments in field locations, lead digital beneficiary registrations and provide related training and support to field stakeholders
• Work with the AO DAS lead and DAS Lead in the CO to identify areas of Continuous Service Improvement.
• Support training and knowledge management for all solutions supported by the DAS Operations team. This includes offsite and onsite trainings on various technologies.
• Liaise with the Global Service Management Team in analysis and resolution of reported incidents and problems as needed.
• Manage the equipment under the DAS unit including deploying configuring and maintaining them.
• Support, maintain, upgrade and continuously monitor the GDT infrastructure in the camps.
• Perform other duties as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:

• Completion of secondary school education. University degree in Information Technology, Computer Science, Business Management, Economics, or another relevant field is desirable.

Experience:

• Five years of experience in technology development and implementation. Experience in the roll-out of technology solutions for the international humanitarian and development sector.

Knowledge & Skills:

• Solid technical background on digital and ICT. Strong problem-solving and analytical skills.
• Ability to prioritize and drive sound business decisions.
• Problem solving and troubleshooting IT related issues.
• Experience in end users support team management.
• Solid technical background on digital and ICT. Strong problem-solving and analytical skills.
• Ability to prioritize and drive sound business decisions.
• Problem solving and troubleshooting IT related issues.
• Experience in end users support team management.

Language:

• Fluency in both oral and written communication in English and Somali.

 

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org.

 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

DEADLINE FOR APPLICATIONS

21 August 2025-23:59-GMT+03:00 East Africa Time (Addis Ababa).

 

CLICK HERE TO APPLY>>>