IT Operations and Cloud System Engineer

Job Description

Department: Information Technology
Location: Head Office

Purpose of the Job

As an IT Operations and Cloud System Engineer, you will be responsible for ensuring the seamless operation and maintenance of the organization’s IT infrastructure, both on-premises and in the cloud. This role involves resolving user issues, managing network and system configurations, and ensuring security and compliance. Additionally, you will monitor IT infrastructure services, manage core network services, and troubleshoot network connectivity. You will also deploy, manage, and monitor Azure cloud services, and maintain security and compliance. Furthermore, you are expected to create user-friendly manuals, assist with online session setups, and provide technical support to users. Besides this, you will set up equipment for employee use, perform minor repairs, and manage user accounts and permissions.

Main Duties and Responsibilities:

• Resolve user issues based on help desk priorities.
• Answer user inquiries about software and hardware operations.
• Resolve user issues related to software, hardware, and network connectivity.
• Diagnoses and resolves network problems.
• Provide general IT support and online session support.
• Assist departments with online session setups and provide technical support.
• Provide on-call support after hours on a rotational basis.
• Create user-friendly manuals with pictures for simple configurations.
• Maintain digital records and platforms.
• Assist in creating and maintaining simple user processes as directed.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Perform minor repairs to hardware, software, or peripherals following design specifications.
• Inspect equipment and prepare for delivery to users.
• Install and configure desktop and laptop computers for office use.
• Monitor IT infrastructure services daily.
• Manage core network services.
• Troubleshoot network connectivity using command line tools.
• Manage configurations of Microsoft 365, SharePoint, Windows, email, SMTP Server, and internet protocols.
• Ensure the smooth operation of Microsoft 365 services.
• Administer Windows Active Directory, network, and print services.
• Manage user roles and create users with appropriate rights.
• Manage user accounts and permissions.
• Manage SharePoint sites, content, and user access.
• Monitor and address security breaches.
• Oversee hardware and software in the cloud.
• Ensure robust infrastructure and secure connectivity.
• Deploy, manage, and monitor Azure cloud services.
• Maintain security and compliance.
• Regularly check for new firmware updates to keep the firewall secure and up to date

Qualifications and Experience