IT Officer

Under the general Supervision of the Innovation & ICT Manager, the IT Officer performs overall ICT support and administration activities including end user support or troubleshooting, installation, configuration administration and management of ICT equipment like servers, desktops, laptops, printers, scanners, switches, UPS, routers, PBX system; supports the acquisition, implementation, and appropriate use of latest ICT technology (hardware, network, software or communication device).

1. DUTIES/TASKS
2. Responsible for first line user support and maintenance or troubleshooting, installation and configuration of PCs, Laptops, UPS, Printers, Scanners, projectors, administration of communication system.
3. Administers the organization LAN/WAN, installs, maintains, and upgrades hardware, software, services, and other networking components and monitors periodically.
4. Installs and tests software updates and patch programs to support various applications and various desktop, and laptop operation system.
5. Works on the preparation of technical specification and perform pro forma evaluation for ICT equipment and check delivery of ICT equipment as per the specification.
6. Performs data maintenance and integrity activities and ensuring system security and perform critical data backup regularly.
7. Facilitates and provides ICT technical service, advice, and support to all users of the organization and monitor availability, capacity and performance of the ICT infrastructure and applications in regional offices.
8. Ensures MSIE regional offices are linked through LAN/WAN systems and administers and provides support for Client management system that is being implemented in MSIE centers.
9. Provides on the job training to MSIE regional users to support the use of modern ICT in the organization and ensure regional staff to effectively communicate with support office.
10. Conducts other IT related assignments as required.

PERSON SPECIFICATION

Qualification Requirements

Education

• BSc in Computer Science, Information Technology, software engineering, electrical engineering, or other related fields

Experiences

Skills, Attitudes and Attributes

Three years of practical experience in the similar capacity on above listed areas.

1. Possession of thorough knowledge microcomputer hardware and software and LAN operating system, LAN based application software, security, communication, and diagnosis tools.
2. Good knowledge of IT systems, computer equipment operations management, hardware and software technology and must possess excellent interpersonal skills to maintain open communication.
3. Good knowledge of database systems
4. Strong clients focus and genuine desire to travel to remote areas and assist end users, analytical skills, persistence, good communication skills, able to work as part of team and, patient and tolerant, technical aptitude, methodical and disciplined approach to problem solving.
5. Willing to travel frequently to regional offices, centers and provide overall ICT support to MSIE end users.
6. Pro-choice