IT Officer

Location:  Addis Ababa
Salary:  Competitive
Deadline: 15 Aug 2022

Job Description

Job purpose:

The IT Officer will support the achievement of Ed Dev Trust’s objectives by providing
technical responsive, efficient customer focused IT Service support to all TARGET project
staff, whilst ensuring that all service level agreements with external contractors are
adhered to. In addition, providing advice to TARGET management on the strategic use of
IT to achieve the organization objectives.

Job Objectives:

• Achieves and maintains a thorough knowledge and adherence to established
Education Development Trust policies and procedures regarding Ed Dev Trust IT
operations.
• Responds to all IT support requests within the stipulated timelines and providing
1st and 2nd Line Support
• Escalates and follows Service desk requests to other IT staff as need be
• Manages IT equipment and maintains up to date inventory
• Manages and monitors IT infrastructure (Power, Servers, LAN and WLAN networks
(Meraki), Firewalls, and network equipment) and ensures highest performance
• Maintains and monitors communication infrastructure (Email server, Email firewall,
Internet, Telecommunications)
• Resolves infrastructure requests escalated from users
• Liaise with the SSA IT team for the necessary IT support needs
• Plans for and delivers IT training to TARGET Education Development Trust staff
• Maintain the current IT environment; principally end user’s hardware and cloud
services (Office 365, SharePoint and Freshdesk)
• Administers and maintains information security including systems access,
permissions, and restrictions.
• Administers and manages the anti-virus system ensuring all systems are up to date
• Administers and manages user accounts including remote users (Office 365)
• Resolves system admin requests escalated from the field
• Keep up to date with software and hardware developments to provide a
professional service to all
• Install and deploy desktops and Laptops using Ed Dev Trust standard images
• Ensuring workload issues are escalated where necessary to line management
• Monitor security of all technology ensure data/information security is maintained
(e.g. through up to date antivirus software) and ensure all hardware is disposed of
securely
• Other IT duties as assigned by Global IT Service Operations
Any other reasonable duty as may be assigned that is consistent with the nature of the
job and the safe and effective operation of the organisation.
Scope:
• Working hours according to the requirements of the location supported
• Flexible working will also be required including some out of hours work
• Provision of remote/telephone support to international offices to cover annual leave
and/or sickness

Person specification:

Knowledge
Essential:
• A first degree in an IT related discipline
• Excellent knowledge of Office 365
• Good knowledge of Windows Operating Systems, Sharepoint and other common
software packages
• Desktop and Laptop hardware familiarity
• Understanding and application of information security protocols and systems
• Desirable:
• An understanding of IT used in education and educational context
• ITIL awareness
• Cisco or MS Networking Professional
• Microsoft Active Directory user administration
• BWO ERP admin

Experience

Essential:

• Minimum of 5 years previous experience working in a customer service
environment
• Use of an incident logging system
• Supplier management experience with specific focus on dealing with third party
suppliers of Telecoms, Hosting partners and outsourced services
• Experience of working in an IT Support capacity in a medium or large
organisation

Desirable:

• History of working to service level agreement targets

Skills

Essential:
• Excellent customer service and telephone skills
• Can think creatively and problem solve
• Good communication skills, including written and verbal interpersonal skills
• Self-motivation, effective time management
• Excellent level of spoken and written English
• Effective time management and organisational skills
• Must be able to use initiative and work under pressure
• Desktop and application troubleshooting
 Desirable:
• Excellent Communication skills at all levels through all platforms
• Ability to work individually or as part of a team
• Ability to train end-users in application and use of software packages
‘’Education Development Trust is committed to safeguarding and promoting the welfare of
everyone who comes into contact with us. We operate a zero-tolerance policy to sexual
exploitation, abuse and harassment (SEAH). Applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and
police checks. Successful candidates will be required to sign a safeguarding declaration
to confirm that they will abide by the Trust’s safeguarding policies and procedures,
including, but not limited to, Protection from SEAH, and the Safeguarding Code of
Conduct”
Women are strongly encouraged to apply

APPLY FOR THIS JOB>>>

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button