IT Officer

Job Description

TITLE: IT Officer
PROGRAM(S)/ DEPARTMENT(S): USAID/Ethiopia Lowlands Health Activity (USAID/E LHA)
REPORTS TO: Director, Finance & Operations
JOB STATION: Addis Ababa, Ethiopia with frequent visits to support regions.

COMPANY SUMMARY

EngenderHealth envisions a gender-equal world where all people achieve their sexual and reproductive health and rights. We believe this is essential for ensuring all people can achieve their full potential. To achieve this vision, we implement high-quality, gender-equitable programs that advance sexual and reproductive health and rights.

JOB SUMMARY

The IT Officer is responsible to ensure that computer and IT systems of EngenderHealth, Ethiopia Office, USAID/E LHA project run effectively and efficiently providing maximum benefits to users at both central and regional offices of the EngenderHealth Ethiopia office.

ESSENTIAL FUNCTIONS

The IT Officer will also be responsible for other functions such as

• Install and configure computer hardware, operating systems and applications for LHA project staffs
• Monitor and maintain computer systems and networks and introduction of new applications
• Diagnose and resolve hardware and software faults when troubleshooting system and network problems
• Take lead in the technical evaluation of IT equipment during local procurement processes and advice the local office management accordingly
• Coordinate with reputable local IT support firms in ensuring scheduled maintenance, repairs, and processing of replacement parts as needed to ensure proper functioning of computing equipment at the office
• Liaise with the Global Technology Manager in the provisioning request of system accounts for new users. Provide support to project staff by setting up their login profiles on their assigned computers and address any login related issues
• Provide periodic updates to the Global IT Manager in regard to the support and incidences status at the local office
• Support project startup and closeout processes by taking electronic backups of work documents and installation works
• EngenderHealth is an Equal Opportunity Employer
• Visit field offices on a regular, scheduled basis, in order to provide on-site maintenance, training, and technical support
• Train staff in the use of software applications
• Provide orientation to new staff
• Become the focal point and local liaison for updating the Intranet pages for the local office LHA project
• Provide other related support as requested by the immediate supervisor

REQUIREMENTS

• Must possess the following requirements with or without reasonable accommodation:
• Bachelor’s degree, or other equivalent degrees in Information Technology, Computer Science/Engineering or related field
• minimum of 5 years progressively experience in IT related support services requiring strong understanding of subject specific rules and procedures
• Proficiency in smooth operation of TCP/IP network, hardware, and software and provided basic assistance to users with access issues
• Proficiency in the use and support of Windows Server 2016 and later products, Windows 10 and later workstation products
• Proficiency in the support of VMWare virtualized environment
• Proficiency in the use and support of Microsoft office 365 collaboration products such as Excel, Word, Power Point, Teams, OneDrive, SharePoint platform, as well as Google products
• Proven ability in the understanding and implementation of security standards, concepts and best practices in mitigation of cyberattacks and vulnerabilities.
• Ability to maintain strict confidentiality of sensitive company information

ESSENTIAL SOFT SKILLS

• Committed to EngenderHealth’s core organizational values of reflection, inclusion, integrity, respect, and transformation
• Ability to work under pressure and to meet tight deadlines, with minimum supervision
• Good interpersonal skills, be respectful
• Be honest and trustworthy

PREFERRED SKILLS, ABILITIES, AND FUNCTIONS

• Excellent communication and writing skills
• Strong interpersonal, written, and oral communication skills
• Familiarity with data base software
• EngenderHealth is an Equal Opportunity Employer

Disclaimer

The above statements describe the general nature and level of work being performed by the person(s) assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed and assigned.

EngenderHealth provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, creed, ancestry, citizenship, religion, color, gender, gender identity, gender expression, age, national origin, political belief, sexual orientation, genetic information, status as a survivor of domestic violence, marital status, pregnancy status, disability or any other protected characteristic or status under applicable federal, state, and local laws.

EngenderHealth complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in the United States in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EngenderHealth is committed to safeguarding all people, particularly children, vulnerable adults, and beneficiaries of assistance from any harm that may be caused due to contact with EngenderHealth. This includes harm arising from the conduct of staff, associates, and partners, and the design and implementation of programs and activities.