Home Vacancies, February 2025 IT Officer

IT Officer

Location:  Gambela, Ethiopia

Deadline: August 1, 2024

Job Description

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

OUR WORK IN ETHIOPIA

Since the early 1970s, we have been working to address the underlying causes of poverty and marginalization by focusing on developing sustainable livelihoods, providing water and sanitation, agriculture, climate research, gender, and humanitarian issue.

Job details
DIVISION: Operations TEAM: IT and Finance Team
LOCATION: Gambella, Ethiopia CONTRACT TYPE: Fixed Term
GRADE: D2 National JOB FAMILY:  Information Systems
SALARY: As per the Oxfam benefit package HOURS: 37.5 per week
FLEXIBLE WORKING

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This is a full-time role; however, Oxfam offers various flexible arrangements which candidates can discuss with the Recruiting Manager at the interview stage.

TEAM PURPOSE:

To act with poor people as a force for change in addressing the causes of poverty, suffering and injustice, and alleviating their symptoms.

JOB PURPOSE:

IT Officer is responsible to ensure that Oxfam staff within a country can use information technology and regional information systems, including email, networks, PC, Peoplesoft / OPAL and other corporate applications

POST HOLDER REPORTS TO Finance Coordinator and matrix managed by Senior IT Officer
JOBS REPORTING TO THIS POST None
BUDGET RESPONSIBILITY No

Key Responsibilities 

IT Systems and User Support                                                                   

  • Responsible for the management and maintenance of all computer systems in the Gambella Field office and related areas of operation in the region as and when applicable, resolving issues electronically thus ensuring that all systematic requirements and maintenance of IT systems are in place with support from the regional team.
  • Management and maintenance of IT endpoints for the office keeping track of IT Assets working in close co-ordination with the logistics team.
  • Administration of the Local Area Network and Network Infrastructure to ensure high availability of systems in the office.
  • Organize and conduct formal staff induction, build user capacity on good IS practices and offer specific application skills training as required.
  • Support staff in implementing and maintaining applications that assist them in their day-to-day work while ensuring that all software and hardware installed is compliant according to laid out global standards.
  • Undertake Continuous Service improvement initiatives as assigned and coordinate with Regional IT Team where required.
  • Work in Coordination with the Country senior ITO to administer the Ethiopia Service Now stack aimed at ensuring that requests and incidents reported by users are resolved within the laid-out Service Level Agreement thresholds.
  • Working with the Country IT team on Configuration Management (detailed recording and updating information on the enterprises’ computer systems including hardware and software).
  • Administration of IT contracts in Gambella (e.g., ISP Contract) ensuring timely payments to IT Service Providers and holding them accountable to laid out SLAs.
  • Communicate with internal customers to resolve their IT related problems and escalate any issues as appropriate.
  • Follows and enforces agreed IS strategies, policies, and standards.
  • Undertakes work as defined by Information Systems Department objectives.
  • Flexible in performance of tasks by working outside business hours when necessary to ensure system availability.
  • Maintains Confidentiality of information and other sensitive aspects of organizational knowledge base in accordance with the laid-out standards

About You

Person specification

Most importantly, every individual at Oxfam GB needs to be able to:

Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, SOLIDARITY, COURAGE, AND EQUALITY

Our Values

  • Equality: We believe everyone has the right to be treated fairly and to have the same rights and opportunities.
  • Empowerment: We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.
  • Solidarity: We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.
  • Inclusiveness: We embrace diversity and difference and value the perspectives and contributions of all people and communities in their fight against poverty and injustice.
  • Accountability: We take responsibility for our actions and inaction and hold ourselves accountable to the people we work with and for.
  • Courage: We speak truth to power and act with conviction on the justice of our causes.

Ensure you commit to our THREE ORGANISATIONAL ATTRIBUTES:

1. Be committed to equal opportunities: demonstrating sensitivity to cultural differences and gender equality. 2. Be willing to learn and apply gender mainstreaming, women’s rights, and diversity and inclusion across all aspects of your work.

 

 3. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Ensure you actively ADOPT OXFAM’S FEMINIST LEADERSHIP APPROACH and applying the principles and twelve practices in your work. Read more about this here:

For this role, we have selected two of the most relevant feminist Leadership practices for this role (which you can read more about here.

1 Self-Awareness

2 Mutual accountability

3 Strategic Thinking and Judgment

Technical Skills, Knowledge, and Experience

  • Bachelor’s degree in information technology or computer Science and professional training on computers, with knowledge on Local Area Networks, WAN, Office 365, VSAT, Server Management.
  • 5 years’ experience in IT Support, trouble shooting, LAN and WAN administration, O365 Administration, Active Directory administration, Cloud computing and appreciation of Data Protection principles.
  • Technically competent in area of specialisation and/or experience in IT workflows.
  • High level of competence in development and implementation of computerised systems.
  • Good written and verbal communication skills in English and understanding of local language and context.
  • Use of initiative in problem solving.
  • Ability and willingness to appreciate and follow Oxfam policies and (technical) procedures to do the job.
  • Contributes to team building.
  • Solves problems with appropriate upward referral.
  • User-oriented approach in the performance of duties.
  • Possesses initiative and able to work with minimum supervision.
  • Able to work under pressure.
  • Flexibility.
  • Understanding of the aims, objectives and values of Oxfam, and the capacity to live these values.
  • Commitment to humanitarian principles and action, and to Oxfam’s equal opportunity and gender policies. Capacity to integrate gender and diversity issues into office management

Key Attributes 

  • Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
  • Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
  • Commitment to undertake Oxfam’s safeguarding training and adherence of relevant policies to ensure all people who meet Oxfam are as safe as possible

Desirable:

  • Having experience on hardware maintenance of office equipment like printer/copier machine and other devices/equipment.
  • Familiar with refugee context
  • Willingness to travel to Oxfam field operation areas.
  • Working under minimum supervision and able to work independently.
  • Able to learn actively and engage with the organization’s systems.
  • Self-driven
  • Have a good interpersonal skill

Required Skills

  • Database management
  • Networking
  • Data entry

 

 

How to Apply

As part of your online application, please upload your up-to-date CV and Cover Letter explaining your suitability against the essential criteria in the job profile using Oxfam’s internal application portal: https://jobs.oxfam.org.uk/ or External application portal: https://jobs.oxfam.org.uk/vacancy/22380/description before August  1, 2024.

Kindly note that only shortlisted candidates will be contacted