IT Expert – Retina Pharmaceuticals Ethiopia

Position: IT Expert

Category: Export/ Import and Distribution

Salary: Negotiable

Number of positions: one

Retina Pharmaceuticals is a reputable, dynamic company representing globally recognized suppliers. We specialize in providing high-quality solutions across various sectors, including diagnostics, life sciences, ophthalmic products, water treatment solutions, and related services. Our mission is to support key scientific and medical fields to drive societal progress and improve human life. Our core motivation is delivering exceptional solutions to our valued customers.

Job Summary:

We are seeking a proactive and detail-oriented IT Support Officer to provide comprehensive technical support across all IT systems at Retina Pharmaceuticals. This role involves managing user access, troubleshooting system issues, maintaining IT infrastructure, and serving as the primary liaison between staff and technical teams. The ideal candidate will ensure smooth IT operations to support our business processes and enhance productivity.

Key Responsibilities:

• Create, modify, and deactivate user accounts across all company IT systems (e.g., ERP, email, internal databases).
• Competent in digital marketing skill and content creator role for social media posts.
• Assign and manage user roles, permissions, and access levels based on departmental needs and security policies.
• Maintain accurate documentation of access controls and approvals.
• Provide first-level support for hardware, software, and network issues (e.g., login problems, system errors, connectivity).
• Diagnose and resolve minor technical issues; escalate complex problems to relevant IT teams with detailed reports.
• Assist in configuring and maintaining IT equipment, including computers, printers, and peripherals.
• Monitor IT systems for performance, security, and compliance with company policies.
• Conduct regular checks on backups, updates, and system patches to ensure reliability.
• Collaborate with IT vendors or external support teams for system upgrades or repairs.
• Serve as the primary contact for IT-related inquiries from employees across departments.
• Gather and relay user feedback to improve IT systems and workflows.
• Organize training sessions or create guides to help staff use IT tools effectively.
• Enforce IT security protocols, including password policies and data protection measures.
• Assist in audits and ensure IT practices align with company, supplier and regulatory requirements.
• Perform other duties as assigned by the deputy manager.

Competencies:

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive, customer-focused mindset with a commitment to service excellence.

Required Qualifications:

Education:

• degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum of 2 years in IT support or system administration; familiarity with ERP systems (e.g., Odoo) is a plus.

Technical Skills:

• Proficiency in Windows/Mac OS, Microsoft 365, basic networking, and troubleshooting.

Preferred Skills:

• Knowledge of business software (e.g., accounting, inventory, HR modules).
• Digital Marketing skill
• Understanding of data security principles and access control protocols.
• Experience in the pharmaceutical or healthcare sector is advantageous.