Internship: Service Desk Technician

Job Description

Work Location

• Addis Ababa.

Expected duration

• 3 Months.

Duties and Responsibilities

Key Responsibilities:

The intern will assist and provide the following:

• Receive, log, and track user support requests via ticketing systems, email, phone, or in person.

• Provide first-line technical support for desktops, laptops, printers, mobile devices, and standard software applications.

• Assist with installation, configuration, and maintenance of IT equipment and systems.

• Escalate complex issues to senior IT staff when necessary.

• Maintain accurate records of incidents, service requests, and resolutions.

• Support user account management tasks (password resets, access permissions, etc.).

• Assist in IT inventory management and documentation.

• Assist in the migration to Intune from Active Directory

• Assist in information security on user level devices.

Qualifications/special skills

Required Qualifications & Skills:

• Pursuing or recently completed a diploma/degree in IT, Computer Science, or related field.

• Basic knowledge of computer hardware, operating systems, and networking concepts.

• Strong problem-solving and communication skills.

Languages

Required Qualifications & Skills:

• Pursuing or recently completed a diploma/degree in IT, Computer Science, or related field.

• Basic knowledge of computer hardware, operating systems, and networking concepts.

• Strong problem-solving and communication skills.

Additional Information

UNECA is dedicated to fostering diversity and inclusion within its workforce, and encourages all candidates, including persons living with disabilities, to apply. Reasonable accommodation for applicants with disabilities may be provided to support participation in the hiring process and for selected candidates in carrying out their functions when requested and indicated in the application.

Intern Specific text

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

 

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