Intermediate Customer Service Officer

IMMEDIATE INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

Position: Intermediate Customer Service Officer

Place of Work: CN & West Regional Operation: – Branches for Addis Ababa area

Opening Date: June 12, 2025

About the Organization:

VisionFnd Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Intermediate Customer Service Officers role. The successful candidates will have skills and experience that meet the following requirements:

Major Responsibilities

Promotion & Marketing

• Assists in conducting market research and survey activities;
• Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;
• Conducts active marketing campaign to attract new clients;
• Orients prospective clients about VISIONFUND MFI products;
• Assists the branch manager in preparing annual plans and budget
• Caries out focus group discussion (FGD) with clients

Manage loan and saving process

• Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;
• Conducts inspection and/or appraisal of any property being offered as collateral;
• Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;
• Prepares schedules and disburses loans and collects repayments
• Daily handover all collected cash to the teller/cashier
• Assess client history & performance to recommend for repeat loan
• Member of loan committee
• Submits periodic reports and statistical data to the branch manager

Manages portfolio quality

• Closely monitors loan payments and ensures zero tolerance against past due;
• Effectively negotiates with clients in arrears
• Undertakes timely follow up and analysis of past due loans and proper documentation there of
• Assists other loan officers in managing delinquency crisis before, during and after disbursement and build strong relations with them
• And any other duties that may be assigned by the Branch manager from time to time
• Acts as an alternate to any Credit Officer who is absent or who is on-leave.

• Qualifications: Knowledge and Technical Skills:

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

• A Minimum of TVET/ College Diploma in Economics, Management, Marketing, Public Administration, Rural Development, Cooperative, Agricultural Economics, or related fields study.
• Practical credit or related work experience of 2 years
• Determined personality with initiative, perseverance and the ability to motivate and manage a team.
• Capability and willingness to take responsibility and highly developed sense of rectitude.
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Good knowledge in economic and financial topics
• Good analytical and problem-solving skills

Terms of Employment: Permanent

Salary: As per the Institution salary scale

Closing Date: June 19, 2025