Categories: Vacancies, April 2026

Information, Communication, and Technology (ICT) Officer

Location: Addis Ababa, Ethiopia

Deadline: Nov 15, 2024

Job Description

Management Sciences for Health (MSH) is seeking an ICT Officer for a recently-awarded 5-year USAID supply chain and pharmaceutical management project in Ethiopia. The purpose is to provide comprehensive technical assistance to strengthen the health supply chain and pharmaceutical services in select geographic areas in Ethiopia, both of which are cornerstones to achieve critical life-saving priorities.
MSH is a mission-driven, global nonprofit advisory organization that provides governments, health organizations, and the private sector with the strategies, tools, and management support to deliver high-functioning health systems effectively and efficiently. For more than 50 years, we have focused on the people at the heart of the health system – from health ministries to communities, private sector to civil society – in each environment in which we work, serving as trusted advisors to make foundational changes that support the whole health system. Working shoulder-to-shoulder with countries and communities, MSH helps to save lives and improve the health of the world’s poorest and most vulnerable people by building strong, resilient, sustainable health systems.

About the Role

The ICT Officer provides software and hardware support to all computer users in the office and resolves network problems by performing problem diagnoses and guiding users through step-by step solutions. The ICT Officer manages server infrastructure and related network hardware and performs installation and configuration of server and client software.

This position will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems; provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. They ensure robust security of the office local area wired and wireless network and manages the office telephony equipment.

QUALIFICATIONS

Education:

Bachelor’s degree in computer science, information systems or related field. Certifications with ITIL foundation v3, A+ and CCNA are preferred.

Experience

Minimum of 6 years’ experience in information technology operations and support experience

Experience working on USAID-funded activities and thorough knowledge of applicable regulations and requirements, preferred

Knowledge and Skills

Knowledge of Windows Server administration

Knowledge of active directory and group policy

Knowledge of server hardware and software installation

Knowledge of router and network device configuration

Knowledge of administrative and clerical procedures

Knowledge of server and client device virtualization

Knowledge of computers and relevant software applications

Knowledge of customer service principles and practices

Logical and flexible approach to solving problems, especially when working under pressure

Verbal and written language skills in English required

MSCE, N+ or A+, CCNA (industry standard professional qualifications)

Exceptional interpersonal skills

Must possess a user-first mentality

Experience with Google Apps

Exceptional motivation to learn on the job

Extensive Windows, Mac and iOS or Android experience

Experience with SQL Server database administration a plus

Familiarity with computer networking, TCP/IP

Familiarity with enterprise antivirus and antispam solutions

Up to date knowledge of disaster recovery best practices

Competencies

Ability to quickly analyze and fix problems

Excellent communication and interpersonal skills

Innovation in applying technical solutions

Excellent cross-cultural communication and interpersonal skills demonstrated by ability to interact professionally with culturally and linguistically diverse staff, clients and consultants.

Analytical and organizational skills; demonstrated ability to work within a team, assess priorities, and manage a variety of activities with attention to detail.

Ability to work well with users of different skill levels; training skills are preferred.

Ability to work under pressure with limited supervision and take initiative.

Commitment to accuracy and attention to detail

Ability to plan, balance and cope with competing priorities

Ability to establish priorities in a time-sensitive environment and meet deadlines

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements.

MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status.