ICT Officer

Country Office: Ethiopia Work Base: [Addis Ababa] Availability: As Soon As Possible Salary Scale: EMS–06 Insurance – (Life, Group Personal Accident and Medical Insurances are covered upon the organization policies). Seniority Allowance – paid depending up the years of service. Female candidates are highly encouraged to apply for this position.

 

About Action Against Hunger

Action Against Hunger-USA is a global humanitarian organization that takes decisive action against the causes and effects of hunger. We save the lives of malnourished children and we enable entire communities to be free from hunger. With more than 8,000 staff in over 50 countries, our programs reached 17 million people in 2019.

About the Country Program in Ethiopia

Action Against Hunger has been operational in Ethiopia since 1984 responding to both chronic and acute needs through a multi-sectoral strategy where nutrition, Food Security and Livelihoods, WASH, and Mental Health and Psychosocial Support activities are integrated to have a meaningful impact on people’s resilience. Action Against Hunger currently operates in 5 different regions (Oromia, Somali, Amhara, Benishangul Gumuz, and Gambella) with a portfolio of 20m USD/year of emergency, resilience building, research, and innovation programs. We have a country team of around 600 staff in 17 regional and satellite offices. Our main donors in Ethiopia in 2020/2021 are BHA, ECHO, Europaid, UNHCR, UNICEF, GFFO, BPRM, SIDA, EHF, WFP, CIAA, and others.

Summary of Position

Under supervision of the ICT Manager, the ICT officer is a focal person for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list

The ICT officer role’s purpose, engagement, and delivery are:

• Purpose: Insure the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures and the security rules:
• Engagement: The ICT officer will have internal engagement with his/her line manager, technical supervisor, end users and external engagement with Service providers, partners and other stakeholders.
• Delivery: The ICT officer is expected to deliver monthly report based on preset action plan.

Essential job duties

System Administration and Infrastructure management

• Administering in-house and commercial IS platforms deployed to support program activities.
• Synchronizing mobile data to permanent data repositories and cloud servers.
• Managing Attendance management system applications and hardware.
• Installing and maintaining local networks in the bases according to standards.
• Isolating and troubleshooting network connectivity difficulties.

ICT standards adherence and user training

• Ensuring workstations adhere to IT standards.
• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
• Supervising the data back-up system (back-up policy).
• Training users on the correct use of IT resources and respecting IT security rules;
• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed;

Helpdesk management and technical support to users

• Resolving everyday user problems;
• Providing users with software support for sharing files, emails etc.;
• Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;
• Checking that network equipment is operating correctly;
• Reporting problems encountered and solutions implemented;

Telecommunication resources and IT environment

• Ensuring that the bases’ means of communication (Broadband internet, VHF/HF Radio communication and satellite communication) are operating correctly.
• Monitoring the base telecommunication devises by Performing regular tests on their usage;
• Monitoring communications costs by putting log sheet in place.

Equipment management

• Monitoring, Modifying and updating Master Equipment list
• Working with Base ICT team on reconciliation of base equipment list and master equipment list.
• Ensuring equipment are properly tagged according to Action Against Hunger standard.
• Conducting regular physical inventory.

Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.
• Providing Monthly report on monthly Basis.

Supervisory Responsibilities

• Training junior officers/Team members.
• Creating and managing team action plan and schedules.
• Evaluating performance and providing feedback.
• Identifying and applying career advancement opportunities.
• Managing workflow.

Safeguarding Commitments

• Action Against Hunger has a zero tolerance to child safeguarding violation and SEA. Our selection process includes rigorous reference and background checks. Successful applicants will be expected to sign up and carry out their duties in accordance with our Child Safeguarding and PSEA policies.

Gender Equality Commitments

• Foster an environment that supports values of women and men, and equal access to information.
• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.
• Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion. Race, color, ancestry, national origin, age, or marital status.
• Value and respect all cultures.

Fiscal Responsibility

• N/A

Physical Demands

• While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

• The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required and in line with Labor Law.
• Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.

Required Qualifications and Professional Experience

• BSC Degree in Information technology ,Computer science, Information System or other relevant degree from a recognized institution
• At least 3 years’ experience in Humanitarian context.

Required Skills & Competencies

• Experience in providing technical assistance across a variety of departments
• Excellent spoken and technical writing ability in English, including report writing
• Good communication skills – Organizational skills – Adaptability – Pedagogical approach – Rigor, Flexibility and patience.
• Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365.
• Good knowledge of IT troubleshooting and maintenance.
• Good Knowledge of networks and wireless technologies.