ICT Intern

UNOPS ETMCO is recruiting for this position: ICT Intern  based in Addis Ababa, Ethiopia

The internship is learning and working opportunity that targets fresh  and prospective graduates. The ICT Intern will assist the ICT Officer to efficiently and effectively manage ICT and support to the Ethiopia Multi-Country Office (ETMCO). The intern will be exposed to practical learning and working experiences that foster development of his /her path.

The ICT Intern will have an exposure to learning opportunities on the below key ICT functions.

• ICT management and administration
• Network administration and application management
• Support to knowledge building and knowledge sharing

1.Opportunity to learn and work on efficient and effective ICT management and administration, focusing on achievement of the following results:.

• Participate in the maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis
• Performance of minor repairs on hardware equipment, as required;
• Involve in preventive maintenance of ICT Equipment regularly.
• Advice on project implementation on all activities involving ICT;

2.Opportunity to learn and work on efficient network administration and application management services focusing on achievement of the following results:

• Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files;
• Involve in the Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system;
• Management and maintenance of equipment and applications associated with electronic mail system;
• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
• Trouble-shooting and monitoring of network problems.
• On how to ensure UNOPS desktop and network resources protected from malicious virus attacks and work closely with the ICT Officer to deploy countermeasures in the event of the attacks.
• Response to user needs and questions regarding network access.
• Take a regular backup of the servers and restoration as per the established back up procedure.
• Support HoSS, IT Officer and Operations Team with preparation and roll out of the office business continuity management and disaster recovery plan.
• Involve in the maintenance of video conference applications and PABX operations.
• Participate in testing and installation of telecommunications hardware.
• Support to the maintenance of the Regional Office website, Intranet and related websites.
• Support the maintenance of application systems.

3. Opportunity to learn and work on providing support to knowledge building and knowledge sharing, focusing on achievement of the following results:

• Staff support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;
• Developing and coordinating the production of Technical Instruction Document for Training in Basic Computer Studies and training staff.

4. Perform other duties as assigned by the ICT Officer.

• To qualify, the candidate should be currently enrolled in a university degree or have graduated from a university degree within the last 3 years at the time of the application. Preferably the candidate is studying or have studied  one of the following subjects: information Sciences, Information Technology or Computer Sciences or related fields.

• MCSE, ITIL, CCNA or Equivalent certifications  is added advantage.

Work Experience

• Applicants are not required to have professional work experience.
• Knowledge of Computer Networking and HTML5 is an asset.

Language

• Fluency in written, reading  and oral English  is required.
• Knowledge of another UN Official language is an asset.