ICT Experts _Job at the European Center for Electoral Support (ECES) Ethiopia

• Project: European Centre for Electoral Support (ECES) – European Response to Electoral Cycle Support in Ethiopia II
• Duty Station: Addis Ababa, Ethiopia
• Contract Type: Consultancy
• Duration: 5-6 months
• Application Deadline: 26th of November 2025

About ECES and EURECS II

ECES is an independent, non-partisan, not-for-profit private foundation headquartered in Brussels with a global remit. Founded in 2010, ECES promotes sustainable democratic development through the provision of advisory services, operational support and management of large projects in the electoral and democracy assistance field. ECES works with all electoral stakeholders, including electoral management bodies, civil society organizations involved in voter education and election observation, political parties, parliaments, media, security forces, religious groups and legal institutions confronted with electoral disputes resolution

The European Centre for Electoral Support (ECES) is implementing the second phase of the European Response to Electoral Cycle Support (EURECS II) in Ethiopia. This project aims to contribute to inclusive, transparent, and credible electoral processes, and strengthen the capacities of electoral stakeholders.

Background :

In Ethiopia, voter registration is important democratic right of citizens aged 18 and above. So far, this process has been mostly conducted manually for each election cycle, requiring citizens to re-register every time. Without a permanent, digital voter database or a method to uniquely identify individuals, past efforts have not been able to ensure continuity and reliability across elections. This has led to inefficiencies and limited the reuse of past voter data, putting additional strain on electoral resources.

The National Election Board of Ethiopia (NEBE) is working to improve the accuracy of its voter registry and boost civic engagement by making the registration process more accessible and transparent. Recently, the Fayda Digital Identification Service is providing the value that ensures uniqueness of each individual. NEBE is also establishing a digital platform for voter and candidate registration integrated with the Fayda Platform for Identity verification. The resulting system would lay the foundation for a permanent and verifiable list of eligible voters—critical to the country’s democratic development. Ultimately, a robust electronic voter registry is targeted as a vital step toward strengthening electoral integrity and empowering citizens to actively participate in shaping their governance.

Key Responsibilities:

The main objective of the assignment is :

• To equip system users and trainers with clear, practical, and user-friendly documentation and the knowledge to effectively operate and train others on the developed software.
• To develop a complete User Manual and other related documents for the developed software.
• To prepare training materials and deliver Training of Trainers (ToT) sessions.
• To ensure all materials are comprehensive, accurate, and aligned with the system’s functionality and user needs.

Scope of work:

The experts will perform the following key tasks:

1. Review and Understanding of the Developed Software
   • Review the existing software, its features, user interface, workflows, and modules.
   • Consult with the software development and project teams to understand functionalities and use cases.
   • Identify user categories and their specific documentation needs.
2. Preparation of Documentation
   • Develop a detailed User Manual explaining system features, navigation, data entry, reporting, and troubleshooting.
   • Prepare Administrator and Technical Guides.
   • Develop FAQs, Quick Reference Sheets, and Step-by-Step Guides for end users.
   • Ensure documents are well-structured, visually clear, and written in accessible, non-technical language.
3. Training of Trainers (ToT)
   • Design a ToT curriculum tailored to the developed software.
   • Prepare training presentations, exercises, and evaluation tools.
   • Conduct ToT sessions for selected trainers or focal persons.
   • Gather feedback from trainees and incorporate improvements into final materials.

4. Finalization and Handover

1. Submit final, approved versions of all documentation and training materials in editable and print-ready formats.
2. Provide a brief report summarizing activities, participant feedback, and recommendations for ongoing user support.
3. Prepare short version of the user manual for easy reference and usage

5. Supervision and Reporting

a. The experts will work under the overall supervision of the scrub master of the ICT department and Chairperson of NEBE.

b. Regular check-ins will be scheduled to review progress, address challenges, and approve deliverables.

Required Qualifications and Experience

Required qualifications and competencies:

• Bachelor’s degree or higher in Computer Science, Information Systems, ICT for Communications, or related field.
• Proven experience in software documentation and training material development.
• Demonstrated ability to conduct Training of Trainers (ToT), especially on ICT or software-related topics.
• Excellent writing and communication skills in English/Amharic. Other local languages Oromifa, Afar, Somali, and Tigrigna are advantageous.
• Ability to translate technical information into simple, clear, and user-friendly documentation.
• Strong collaboration and time management skills.