ICT Assistant

This position offers an opportunity to contribute to the effective implementation of development projects by ensuring reliable ICT support. The role provides exposure to a variety of IT-related tasks and the chance to develop skills in hardware and software troubleshooting, network configuration, and user support within an international organization

Location: Mekele

Organization: UNOPS

Deadline: 18-Dec-2025

Job Description

General Information

Job Category: Information and Communications Technology
Duty Station(s): Mekele
Seniority Level: Entry Level
ICS Level: ICS 04
Contract Type: ICA – LICA – Support – Retainer
Contract Level: LICA 4
Posting Start Date: 12-Dec-2025
Posting End Date: 18-Dec-2025
Duration: 12 months

About the Region

The UNOPS Africa Regional Office, based in Nairobi, Kenya, oversees the delivery of over 250 projects across 40 countries, with a focus on fragile and conflict-affected settings. Supported by more than 1,000 personnel across five multi-country offices—spanning North, West, Central, Eastern and Southern Africa, and the Horn of Africa—the office advances national priorities through strategic initiatives in Climate Action, Health, Infrastructure, Peace and Security, Middle-Income Country Support, and Small Island Developing States (SIDS).

The Regional Office provides strategic leadership, operational support, and oversight in key areas including Partnerships, Communications, Management and Oversight, Infrastructure and Project Management, Health and Safety, and Security. By promoting excellence in project delivery, fostering knowledge sharing, and driving continuous improvement, the office contributes to sustainable infrastructure, transparent resource management, and a better quality of life for communities across the continent.

About the Country/Multi-Country Office

Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan, with a primary focus on health, agriculture, and economic development. Established in 2009, HAMCO partners with governments and development stakeholders to implement impactful, results-driven initiatives that contribute to sustainable development. Since 2024, new projects have been aimed at expanding access to healthcare, education, energy, and livelihoods, particularly in underserved and conflict-affected regions.

HAMCO also provides human resource management services, supporting the effective implementation of development initiatives. Key efforts include equipping research facilities, strengthening education and health systems, building vaccine research capacity, and enhancing resilience in communities affected by crisis. Through these interventions, HAMCO contributes to inclusive growth, regional stability, and the achievement of the Sustainable Development Goals (SDGs) across the Horn of Africa.

Job Specific Context

The ICT Assistant supports ICT administration based in Mekele, Ethiopia, ensuring efficient and functioning telecommunications systems and network infrastructure. The role involves maintaining and troubleshooting hardware and software, providing first-line IT support to end-users, and assisting with the procurement and inventory management of IT equipment. The ICT Assistant also supports knowledge building and knowledge sharing initiatives within the project team.

Role Purpose

The ICT Assistant completes general processes that require a full understanding of a body of rules; executing replicable, basic transactions related to ICT support and administration, ensuring efficient and effective service delivery to the project team.

Functions / Key Results Expected

1. Maintain and Troubleshoot Hardware and Software

Maintain and troubleshoot hardware problems in Desktops PCs, laptops, Printers, UPS, scanners and other computer related equipment.
Network troubleshooting, handling configuration of new PC for the settings of the domain network and responding to user needs and questions regarding network access.
Configure and install software on new computers and laptops on arrival and co-ordinate with ICT Associate in the resolution process of problems.
Perform maintenance and minor repairs on hardware equipment and liaise with external companies for repair and maintenance of equipment that cannot be maintained in-house.

2. Provide IT Support and Helpdesk Services

Work as first line Helpdesk staff in providing IT support and attending to end-users requests and problems.
Provide technical support to project units in analyzing and processing telephone and other telecommunication bills.
Installation of hardware, network connections, cables and provide assistance to users for LAN and Desktop access.
Provision of support in Conference room (Assisting with on-line meetings ,interviews etc.).
Provide application software support for management in preparation of presentations ,reports etc.

3. Procurement and Inventory Management

Procurement of urgent and regular day to day needs of IT equipment and consumables.
Keeping and maintaining the updated inventory of all the ICT equipment, software licenses and generation of reports for audit purposes.
Keeping records of the expiration of the warranties and coordinating with vendors for annual maintenance contracts if the need be.

4. Google Workspace Support

Support on google workspace which includes Gmail business email, Docs word processing, Drive cloud storage, Calendar shareable calendars, Meet video conferencing and more.

5. Implementation of ICT and Operational Strategies

Supports ICT administration.

Skills

Analytical Skills, Google Docs, Interpersonal Skills, Inventory Management, Troubleshooting.

Education Requirements

Required

High School Diploma with 4 years of experience is required

Desired

Bachelor’s degree or equivalent in Information Technology, Computer Science or related fields with 1 year of experience.

Experience Requirements

Required

4 years (or less depending on academic credentials) of working experience in the field of Information Communication Technology and/or Computer Science is required.
Knowledge of LAN/WAN/WLAN configurations is required

Desired