Hotline Service (HIT Professional / IT Helpdesk)
Reports to: Project Manager
Location: Addis Ababa
Contract Term: Full-time Position, Fixed Term Contract
No. of Positions: 01
Salary Scale: As per the scale of the organization
Deadline: November 15, 2025
Category: Information Technology
Job Description
Brief Introduction
REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation No. 1113/2019, licensed and bearing Certificate No: 3020 from the Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals with experience in providing IT helpdesk support to undertake the following responsibilities.
Functional Responsibilities
- Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications
- Performing remote troubleshooting through remote desktop access and diagnostic techniques
- Ensure that facilities stay connected to the central server and track issues in connectivity.
- Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.
- Exercise patience under busy days, difficult users, or less-than-optimal connectivity situations
- Record support requests and resolutions and report to the supervisor periodically
- Perform any other relevant activities as assigned by the supervisor
About You
Education, Experience, Skills Requirements
- Bachelor’s Degree in Information Systems or related field
- At least 2 years of practical IT helpdesk support experience in a similar position
- Good understanding of computer systems, MS Office applications, mobile devices, and other tech products
- Background in health information technology and experience in Health information systems is advantageous.
- Excellent written and verbal communication skills
- Able to work in a team and can also work independently under pressure.
- Fluency in spoken and written English and Amharic is required
- Adaptability
- Communication
- Attention to detail
- Problem solving
How to Apply
Only candidates meeting the required qualifications and experience are invited to send their application letter and CV as one document through the following three step process:
Fill out the mandatory application form using the following link: http://oas.reachet.org.et/job-application?uuid=6b5b4f6f-4cea-40f3-a82e-5ba621124b7d within ten (10) days from the first appearance of the announcement.
Attach your application letter and updated CV as a single document (1 pdf) through the system
Check your email and make sure you receive an automatic response acknowledging receipt of your application.
REACH Ethiopia is an Equal Opportunity Employer and encourages applications from all qualified individuals regardless of race, religion, national origin, sexual orientation or disability.
