GBV Case Worker

Organizational Overview:

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today’s interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Amhara, focusing on emergency health, nutrition, and WASH activities to support the goal of reducing morbidity and mortality.

Job Summary:

Under the supervision of the Protection Officer the GBV case Worker will oversee providing survival centered case management services to women affected by conflict and specifically providing support to survivors of gender-based violence. They will oversee identifying the needs of the women and refer them to appropriate care to meet their needs.

Accountabilities:

• Provide survival centered case management services, including needs assessment, case plans, follow-up, referrals, and counseling.
• Develop and implement the individual case planning for women in case management
• Ensure regular follow-up of the implementation of the case plan for each woman.
• Liaise with other Protection actors to coordinate implementation of common standards and consideration of protection issues
• Identify special needs of the women and liaise with the Protection Officer to meet these needs.
• Provide confidential referral based on the best interest of the women to other service providers as part of case management; follow-up to ensure that all the cases adequately receiving needed support once referral has been made.
• Receive cases referred from other CP, safe house and service providers to provide case management as required.
• Identify mentor and build capacities of community volunteers, incentive to provide information and education and how to refer to women in need.
• Create and updating service mapping on their coverage area. coordinate woreda level case management meetings
• Identify gaps / challenges in service delivery and coordinate with relevant actors to ensure that safe and confidential services are made available and accessible to vulnerable women.
• Complete and maintain case management records and ensure that they are stored in a safe and confidential manner.
• Submit weekly and monthly case management reports.
• Input all data on a regular basis and submit to the supervisor for review and approval.
• Conduct an incidence trends analysis each quarter for purposes of learning, future programing, and advocacy.
• Practice self-care.
• Always adhere to the GBV protection guiding principles.
• Perform other duties as assigned.

Competencies: 

There are 31 FHI360 development competencies. The focus for this particular job will be:

• Project Management (Planning and Time Management) – accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshal’s people, time, and resource efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• Problem Solving – analyzes problems, seeks input from others and considers a variety of solutions. Chooses most efficient and effective solutions with attention to the impact that solution has on other projects and tasks.
• Technical Skills and Learning – lets go of outdated processes and procedures, seeks out resources to enhance technical skills, and readily learns new industry processes, systems and products.
• Employees are expected to possess or have high potential for development of these three fundamental competencies.

Applied Knowledge & Skills:

• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write and speak fluent English, fluent in host country language as appropriate.
• Basic knowledge of concepts, practices and procedures with project design.
• Strong oral and written communication skills.
• Demonstrated proficiency with Microsoft Office suite software.
• Ability to problem solve and recommend corrective action as needed.
• Strong organizational and attention to detail needed to adhere to project deadlines.
• Effective communications in information shared by ensuring attention is paid to the specific components (i.e., formatting) of the communication, successful delivery and accountability for specific components (i.e., keeping timelines updated).