GBV Case Management Officer – Border Security Programme

MSD is an indigenous, non-profit civil society organization established in 1999 with a mission to improve the health, well-being, and socio-economic conditions of communities across Ethiopia. Over the past decades, MSD has evolved into a well-established development and humanitarian organization, delivering evidence-based, community-centered programs that respond to the evolving needs of vulnerable and underserved populations.
MSD implements integrated programs across a broad range of thematic areas, including: Health and Nutrition: TB, HIV/AIDS, sexual and reproductive health (SRH), maternal, newborn and child health (MNCH), and nutrition.

Education and Skills Development: Access to quality education, technical and vocational education and training (TVET), and skills development. Social Mobilization and Livelihoods: Economic strengthening, community mobilization, and prevention of harmful traditional practices (HTPs), gender-based violence (GBV), and female genital mutilation (FGM), Migration and Trafficking: Safe migration, protection, rehabilitation, and reintegration support for migrants, returnees, and victims of trafficking; Child Care and Development: Child protection, early childhood care and development, and infant and young child feeding. , Human Rights and Good Governance: Democratization, peace building, social accountability, civic engagement, and dialogue; Humanitarian and Emergency Response: Integrated assistance and protection services for communities affected by conflict, displacement, disasters, and other emergencies; and Environment and Climate Change: Environmental sustainability, climate resilience, and biodiversity conservation.

Through these integrated programs, MSD works in close collaboration with federal and regional government institutions, communities, civil society organizations, development and humanitarian partners, and other stakeholders to strengthen local systems, expand access to essential services, promote inclusion and equity, and build resilient communities across Ethiopia.

Project Background:

The Border Security Programme (BSP) is a UK Foreign, Commonwealth and Development Office (FCDO)-funded regional initiative designed to address organized immigration crime (OIC), strengthen border security, and contribute to safer borders and communities. The programme seeks to reduce the activities and influence of criminal networks involved in facilitating irregular migration, human smuggling, human trafficking, document fraud, and other forms of organized immigration-related crime. It adopts a comprehensive, multi-sectoral approach that combines institutional capacity strengthening, evidence-based decision-making, community participation, and protection support for individuals affected by organized immigration crime.

MSD is looking for qualified and competent applicants for the following position:

Position: GBV Case Management Officer – Border Security Programme

Location: Metema

Salary: Negotiable subject to organizational salary scale and project budget

No. Required: 1

Gender: Both male and female are invited, and women are highly encouraged to apply.

Term of Employment: Contract

Job Summary

The GBV Case Management Officer is responsible for providing comprehensive, survivor-centred, and confidential case management services to survivors of gender-based violence (GBV), particularly vulnerable women, girls, and migrant populations, under the Border Security Programme (BSP) in Metema and surrounding border communities. Based in Metema and reporting to the Migration/Protection Coordinator, the Officer ensures timely identification, assessment, and response to GBV-related protection concerns through individualized case management, psychosocial first-line support, safety planning, and facilitation of safe referrals to appropriate medical, psychosocial, legal, shelter, and other specialized services.

The position works closely with relevant government institutions, health facilities, protection actors, shelters, community structures, and other service providers to strengthen GBV referral pathways and ensure coordinated and appropriate support for survivors. The Officer also contributes to identifying GBV risks and service gaps, conducting protection awareness activities, monitoring case follow-up, and maintaining accurate and confidential case documentation in accordance with established GBV case management standards. All interventions must uphold survivor-centred principles, confidentiality, informed consent, respect for survivors’ choices, safeguarding, PSEAH, and do-no-harm approaches, ensuring that survivors’ safety, dignity, and rights remain paramount.

1. Key Duties and Responsibilities:-

• GBV Identification and Case Assessment: Identify and support GBV survivors through safe, confidential, and ethical identification, intake, assessment, and documentation procedures.
• Individual Case Management: Develop and implement individualized case action plans based on survivors’ needs, priorities, choices, and informed consent, ensuring regular follow-up and case closure in accordance with GBV case management standards.
• Psychosocial Support: Provide psychological first aid (PFA), emotional support, and appropriate psychosocial interventions to survivors, ensuring a safe, respectful, and non-judgmental environment.
• Safety Planning and Risk Assessment: Conduct individualized safety and risk assessments and develop appropriate safety plans to reduce exposure to further violence, exploitation, intimidation, or retaliation.
• Referral and Service Coordination: Facilitate timely referrals to appropriate medical, legal, psychosocial, shelter, security, and other specialized services, ensuring continuity of care and follow-up.
• Survivor-Centered Support: Apply survivor-centered principles, including safety, confidentiality, respect, non-discrimination, informed consent, and the right of survivors to make their own decisions.
• GBV Prevention and Awareness: Support community awareness and sensitization activities on GBV prevention, women’s and girls’ rights, available services, and reporting and referral mechanisms.
• Coordination with Service Providers: Work closely with health facilities, social affairs offices, police, justice institutions, shelters, and specialized service providers to strengthen access to comprehensive GBV response services.
• Case Documentation and Reporting: Maintain accurate, confidential, and secure case management records and prepare regular activity and service delivery reports while protecting survivors’ identities and personal information.
• Safeguarding and Capacity Building: Ensure compliance with GBV case management protocols, child safeguarding, PSEA, data protection, and Do No Harm principles, and provide technical guidance to relevant frontline workers on safe identification and referral.

2. Qualification Requirements:

Education

• Bachelor’s degree in Social Work, Sociology, Psychology, Gender Studies, Public Health, Social Sciences, or other relevant fields.
• Additional professional training or certification in GBV case management, psychosocial support, survivor-centred approaches, or protection is highly desirable.]

Experience

• At least 3–5 years of relevant professional experience in GBV prevention and response, protection, psychosocial support, or humanitarian programmes.
• Demonstrated experience in providing comprehensive GBV case management services to survivors, including women, girls, and vulnerable migrant populations.
• Practical experience in conducting survivor-centred assessments, developing individual case action plans, providing follow-up support, and facilitating safe referrals.
• Experience in providing confidential, trauma-informed, and non-discriminatory support to GBV survivors, including survivors of sexual exploitation, abuse, trafficking, and other forms of violence.
• Proven experience in facilitating access to medical care, psychosocial support, legal assistance, safe shelter, and other specialized services.
• Experience in coordinating with health facilities, social affairs offices, police, justice institutions, shelters, and other GBV service providers.
• Experience in maintaining confidential case records, managing sensitive information, and preparing anonymized programme reports.
• Experience working with vulnerable migrants, returnees, unaccompanied and separated children (UASC), and trafficking survivors is an advantage.

3. Training and Technical Knowledge

• GBV case management principles, procedures, and international standards.
• Survivor-centred and trauma-informed approaches.
• Psychological First Aid (PFA) and basic psychosocial support.
• LIVES approach (Listen, Inquire about needs, Validate, Enhance safety, and Support).
• GBV referral pathways and inter-agency coordination mechanisms.
• Child protection and management of cases involving adolescent girls and children.
• Sexual exploitation, abuse, and trafficking-related protection responses.
• Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) and safeguarding.
• Confidentiality, informed consent, risk assessment, safety planning, and safe data management.
• Knowledge of the GBV Information Management System (GBVIMS) or other approved case management systems is an advantage.

4. Expected Skills and Competencies

• Strong counselling, active listening, interpersonal, and communication skills.
• Ability to provide confidential, compassionate, non-judgmental, and survivor-centred case management services.
• Strong capacities to conduct GBV risk assessments, develop case action plans, and monitor individual case progress.
• Ability to identify immediate safety and protection concerns and facilitate timely referrals to appropriate service providers.
• Strong skills in psychosocial first-line support, safety planning, and case follow-up.
• Ability to handle sensitive and complex cases with professionalism, empathy, and respect for survivors’ dignity and choices.
• Strong coordination and networking skills with government institutions, health facilities, legal service providers, shelters, and protection actors.
• Excellent case documentation, reporting, and information management skills, ensuring strict confidentiality.
• Ability to work effectively with vulnerable women, girls, and migrant populations in challenging humanitarian and border settings.
• High integrity, emotional resilience, sound judgment, and commitment to safeguarding and survivor protection.
• Good computer skills, particularly MS Word, Excel, and approved digital case management tools.

5. Language Proficiency

• Excellent written and spoken Amharic is mandatory.
• Good spoken and written English.

How to Apply:

Applicants can send their CV which is not more than 3 pages through: >> https://carrier.msd.et/

• Please note that only shortlisted candidates will be contacted. Female Candidates are highly encouraged to apply.