Front Desk Receptionist -2 Positions

SUMMARY

New Life Training Center is looking for a warm, professional, and highly organized Front Desk Receptionist to serve as the first point of contact for our Life Skill Training Center.

TECHNICAL SKILLS

• Warm, welcoming, polite, and professional attitude Strong verbal and written communication skills
• Strong telephone communication and customer-service skills
• Ability to communicate professionally through phone calls, WhatsApp, Telegram, and email Good computer literacy (MS Word, MS Excel, email platforms, messaging applications) Excellent organizational and multitasking skills
• Strong attention to detail and ability to maintain accurate records
• Ability to remain calm, patient, and professional when handling multiple inquiries or difficult situations Neat, professional appearance and positive attitude
• Genuine interest in working with children and families

KEY DUTIES & RESPONSIBILITIES

• Guest Relations & Welcoming: Warmly greet parents, children, prospective clients, and visitors; assist visitors with inquiries and direct them to appropriate staff; maintain a welcoming, respectful, and professional reception experience.
• Phone Call Management: Receive and handle incoming phone calls professionally and courteously; answer questions and provide accurate information about programs, registration, schedules, and services; screen and direct calls; take accurate messages and ensure follow-up; maintain professional communication with parents, students, and prospective clients over the phone.
• Inquiry Management: Respond to inquiries through WhatsApp, Telegram, and email promptly and professionally; provide accurate and clear information; record important inquiries and follow up when necessary.
• Information & Enrollment Assistance: Provide accurate information about life-skills programs, registration procedures, class schedules, and fee structures; assist with registration process; explain basic procedures and direct complex questions.
• Administrative Support: Assist with student registration and maintain accurate records; record visitor attendance; schedule appointments and coordinate meetings; organize front-desk paperwork and physical files; maintain confidentiality.
• Front-Office Maintenance: Keep reception and waiting areas clean, orderly, organized, and child-safe; ensure front desk remains professional and organized throughout the day.
• Class Coordination: Coordinate with trainers and management regarding arriving students, parent visits, and appointments; notify staff when students or visitors arrive; assist with communication between reception, trainers, parents, and management.

Education:

• Diploma or Bachelor’s Degree in Secretarial Science, Office Management, Customer Service, Business Administration, or a related field.

Experience:

Minimum 1 year of experience in reception, front-desk administration, customer service, or a related role; experience in a school, training center, educational institution, or child-focused organization is an advantage.