Front Desk Assistant (Re-Advert) -Addis Ababa, Ethiopia

 BACKGROUND:

The Agricultural Transformation Institute (ATI) has been established by the Government of Ethiopia (GoE) to identify and address systemic bottlenecks to Ethiopia’s agricultural development. The Institute does this through problem-solving, implementation support, and capacity building of stakeholders involved in implementation of interventions that address the systemic bottlenecks. 

ATI provides a unique platform for people who want to achieve their highest potential and make a meaningful contribution in changing the country’s agricultural sector. We offer rewarding work in a young, fast-paced growing organization with passionate, committed, motivated colleagues and excellent career development and training.  We recognize our most valuable assets are our staff and are committed to providing our teams with the tools, training and mentorships necessary to achieve their career goals.

The programmatic focus of the Institute responds to a core set of needs identified by the Ministry of Agriculture and other sectors along commodity value chains. Across the programs, the ATI engages public, private, and non-governmental stakeholders to support strategic planning, manage and strengthen implementation capacity and test innovative models. Currently, ATI is tasked to coordinate the revised Agriculture and Rural Development policy agendas of the sector and such sectoral level delegation requires high level expertise in the policy areas and skillsets in coordination and networking with multiple stakeholders.

Our Culture

We have an exceptional team of highly competent employees with a proven track record of success in managing complex activities and achieving transformational results.  Our culture is one where talented, dedicated and adaptable individuals are committed to doing their best and exhibit great teamwork to achieve excellent results. 

At ATI, we provide an exceptional platform for people who want to achieve their highest potential and make a meaningful contribution in changing the country’s agricultural sector.  We offer rewarding work in a young, fast-paced growing organization with passionate, committed, motivated colleagues and excellent career development and training.  We recognize our most valuable assets are our staff and are committed to providing our employees with the tools, training and mentorships necessary to achieve their career goals.

  POSITION SUMMARY:

Under the supervision of the Senior Admin Officer, the Front Desk Assistant will be responsible for the reception of ATI visitors and incoming and outgoing correspondences at the front desk and handle PBX telephone operations in an efficient and professional manner. Carry out other administrative work as required.

ESSENTIAL DUTIES:

Reception

• Ensure an attractive, pleasant, and neat front desk area is always maintained.
• Receives and assists visitors of the office courteously, answers queries and provides information while being as prudent as possible.
• Assists visitors to leave messages in the absence of the staff member to be visited and ensures the message is transferred on time, regularly organizes notice boards at the reception area.
• Regularly organize notice boards in the reception area.

Telephone and Fax communication

• Receives all incoming telephone calls, receives/sends fax messages, and forwards messages/documents to concerned staff on time.
• Makes official phone calls on behalf of staff members, especially senior management staff.
• Maintains external telephone directory for ATI’s main stakeholders.
• Regularly updates and maintains internal telephone contact list and shares with internal users as updated.
• Immediately report any fault to the Information Technology team and Telecommunication Company.

Administrative

• Arranges appointments for staff and remind the approaching appointments to the concerned.
• Assists the HR team in scheduling interviews for internal and external candidates.
• Assists in arranging flight booking and hotel accommodation for staff and ATA guests as requested.
• Assists in photocopying and binding documents with at most attention to confidentiality.
• Assists in organizing seminars/workshops, arrangement of necessary stationary materials and confirmation of participants list.
• Initiates purchase requests and placement of all necessary office refreshment items at all duty hours.
• Maintains document confidentiality while receiving/issuing incoming/outgoing ATA letters.
• Follows ATI procedures to ensure the organization seal is properly used to authenticate outgoing correspondences from ATI.
• Provide secretarial services to program and administrative staff when required.

 REQUIRED QUALIFICATIONS, COMPETENCIES, SKILLS, AND EXPERIENCE:

• Diploma in Business Administration, Management, Secretarial Science, Office Management, or other related fields.
• 4 years of relevant experience in Front Desk/ Receptionist activities.
• Skills in e-mail communication and Office 365.
• Fluency in English and Amharic languages.
• Ability to work under pressure.
• Skill in the application of Microsoft Word and Excel is essential.
• Good communication skills.
• Proactive, energetic, and team player personality.

HOW TO APPLY

APPLICATION INSTRUCTIONS

We invite all candidates meeting the required qualifications to submit (i) a cover letter and (ii) a CV (maximum 5 pages) to https://apply.ata.gov.et

It is mandatory to mention the position title under the subject line of your cover letter.

Please DO NOT submit scans of certificates with your application.

Women are highly encouraged to apply.

Only short-listed candidates will be contacted.