Follow-Up & Student Progress Officer (100 Positions)

Job Title: Follow-Up & Student Progress Officer

Number Required: 100

Employment Type: part time

Position Overview

Life Skill Training Center is seeking a proactive, and detail-oriented Follow-Up & Student Progress Officer to join our team. This vital role bridges the gap between our trainers, students, and parents. You will be responsible for tracking student attendance, measuring skill retention and practical application at home, gathering parent feedback, and conducting structured follow-ups to ensure every student achieves real, lasting growth through our programs.

Key Duties & Responsibilities

Student Retention & Attendance Monitoring:

• Track daily student attendance, identify patterns of absenteeism, and conduct immediate outreach to parents/guardians to address missed sessions.

Progress Tracking & Evaluations:

• Collect performance logs and assessment reports from trainers, compile developmental reports, and share regular, personalized progress updates with parents.

Parent Engagement & Outreach:

• Schedule and conduct regular post-training follow-up calls, check-in surveys, and feedback meetings with parents to assess how skills are being applied at home/school.

Retention & Re-enrollment:

• Maintain active relationships with center and current families, offering recommendations for advanced training modules and renewal options.

Data Management:

• Keep an accurate, up-to-date database of student records, evaluation outcomes, parent feedback, and issue-resolution logs.

Feedback Loop:

• Analyze parent and student feedback to provide constructive recommendations to the training and management teams for ongoing program improvement.

Qualifications & Requirements

Education:

• Bachelor’s Degree or Diploma in Customer Relationship Management (CRM), Education, Guidance & Counseling, phycology, Sociology, Communications, or a related field.

Experience:

• Minimum 1–2 years of experience in student coordination, customer success, follow-up monitoring, counseling, or client relationship management (preferably in an educational or youth environment).

Core Competencies:

• Exceptional interpersonal, active listening, and phone communication skills.
• Strong empathy and patience when dealing with parent concerns and child developmental feedback.
• Excellent organizational abilities with experience managing databases, spreadsheets (MS Excel), or record systems.
• Proactive problem-solver with a strong sense of accountability.