ERP Technical Support & System Administrator

Summary

The ERP Technical Support & System Administrator is responsible for both the technical development/customization of the ERP platform (Microsoft Dynamics 365) and the administration of ERP systems and infrastructure. The role ensures that the ERP solution is tailored to business needs, integrates seamlessly with other platforms, and remains secure, reliable, and high-performing. This position combines programming/development expertise with system administration skills to provide end-to-end ERP support.

Key Responsibilities

ERP Development & Customization

• Develop, customize, and configure ERP modules, workflows, reports, and dashboards.
• Design and maintain ERP integrations with external systems (Power BI, banking, HR/payroll, donor platforms, etc.).
• Create and maintain APIs, automation scripts, and connectors to improve efficiency.
• Support ERP data migration, cleansing, mapping, and validation.
• Troubleshoot technical issues, apply bug fixes, and optimize ERP performance.

ERP System Administration

• Manage ERP user roles, profiles, permissions, and access controls.
• Administer ERP servers, databases, and cloud hosting environments in coordination with IT/Infra.
• Monitor ERP system health, performance, and logs to ensure stability.
• Apply patches, upgrades, and hotfixes while minimizing downtime.
• Ensure backups, disaster recovery protocols, and security policies are implemented and tested.
• Conduct regular system audits to ensure compliance with data protection and security standards.

Collaboration & Support

• Work closely with ERP Functional Analysts and Reporting Specialists to implement business requirements.
• Provide second-line support to ERP users, escalating to vendors when necessary.
• Maintain documentation for technical configurations, change logs, and policies.
• Liaise with ERP vendor (Fanisitech) for escalations, new developments, and best practice alignment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 4–6 years of experience in ERP technical support and/or system administration.
• Strong technical knowledge of Microsoft Dynamics 365 (Finance & Operations preferred).
• Hands-on experience with SQL Server, X++, C#, Power Automate, Power Apps, and Power BI integration.
• Knowledge of ERP infrastructure (Azure, Windows Server, networking, security).
• Experience with backups, disaster recovery, and cybersecurity practices.
• Strong problem-solving, debugging, and documentation skills.

Reports to: ERP Support Team Manager (with dotted-line coordination with IT/Infrastructure Head)