Director, Operation & Resource Mobilization Directorate at Akufada Microfinance Institution S.c, Ethiopia

Location: Debre Birhan, Ethiopia

Organization: Akufada Microfinance Institution S.c

Deadline: July 02, 2025

Job Description

Background

AKUFADA Micro Finance Institution S.C is a private microfinance institution established on October 12, 2015 E.C., to provide financial services to low- and medium-income groups. The institution invites qualified and experienced candidates to apply for the following position:

Position: Director, Operation & Resource Mobilization Directorate

Job Grade: 14
Workplace: Debre Birhan
Salary: As per the institution’s scale

Purpose of the Role

To ensure sustainable growth and profitability of the MFI by providing strategic leadership for efficient resource mobilization and utilization. The Director will work closely with Executive Management to enhance revenue, operational excellence, and market share.

Results and Outputs:

Unit’s Outcome Areas	Key expected result / outputs /	Report/output provided	Frequency of output
Enhance market share	Enhance deposit mobilization	Deposit mobilization strategy	Reviewed every year
	Developed efficient & optimum loan/credit portfolio	Credit portfolio Assessment Report	Monthly
	Enhance loan portfolio	Loan/Credit Portfolio Position Report	Monthly
Enhance customer service	Improve customer satisfaction and strive to meet standard/ acceptable customer service level	Customer service delivery report	On continuous basis
Enhance customer service	Develop and track key performance metrics	Performance reports	Quarterly
Maximize compliance with relevant statutory and operational requirements	Enhance awareness of staff on regulatory and own compliance requirements	Meeting minutes; Memos/circulars	Quarterly
	Minimize deviation from statutory and other relevant requirements affecting the operations function	Policies and procedures manuals	As needed
Enhance operational excellence in operations function	Achieve consistent growth in interest, commission, and other income	Performance reports	Monthly
	Implement cost saving operational initiatives	Operational Efficiency Reports	As needed
	Communicate Annual Performance targets and enhance performance of reporting Managers	Summarized plan, meeting minutes, Memos, Circulars	Quarterly
	Develop and implement operational improvement programs and policies	Policy, procedure and guidelines manuals	As needed

Key Duties and Responsibilities

Develop and implement strategic and operational plans aligned with the institution’s goals.
Lead deposit mobilization and loan portfolio growth initiatives.
Oversee customer service improvement and satisfaction strategies.
Ensure compliance with regulatory and internal policies.
Foster a high-performance culture through mentoring and empowerment of staff.
Collaborate with financial institutions and partners to develop and market MFI products.
Promote a collaborative and transparent working environment.
Build and maintain strong relationships with stakeholders and clients.
Perform other duties as assigned by immediate supervisors.

About You

Qualifications & Experience

Master’s or Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
Knowledge of applicable laws and financial regulations is an added advantage.
Minimum of 4–6 years’ experience in the financial sector, with at least 2–3 years in a managerial role.
Proven experience in leading management-level teams and driving strategic outcomes.

Required Competencies

Strategic Thinking and Direction Setting
Visionary Leadership and Execution
Delegation and Empowerment
Financial and Business Acumen
Performance-Driven Mindset
Customer-Centric Approach
Strong Interpersonal and Communication Skills

Required Skills

Strategic thinking
Task delegation
Customer Relationship Management (CRM)
Communication
Leadership
Financial management

How to Apply

Interested and qualified applicants should submit copies of their credentials within seven (7) consecutive working days from the date of this announcement via email to: vacancy@akufadamf.com.

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