Digital Health-Design Specialist

Position Title: Digital Health-Design Specialist

Department/Program: Marketing and Communications

Level: TBD

Reports to: Marketing and Communication Director

Based in: Addis Ababa

Duration of contract: Indefinite based on performance and availability of funds.

Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.

Application Deadline: January 31, 2024

Who we are?

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

Join us!

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door.  We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes.   We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities.  We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

We are looking for a Digitial Health and Design Specialist to lead innovation in program design at PSI Ethiopia. Reporting to the Director of Marketing and Communications, with close collaboration with the PSI’s SRH department. This individual will guide the use of digital health solutions and HCD to develop new programming, improve existing programming, and infuse a design-thinking mindset across the PSI/E team.  The Digital Health and Design Specialist is well versed in technology, has experience in digital solutions, is  motivated, creative, self-reflective, and resourceful professional. He or she can inspire others, working in cross-sectoral teams, and rapidly builds understanding and capacity around HCD and digital solutions.

Sounds like you? Read on!

Your contribution:   

You will work under the supervision of the Marketing and Communication Director but collaborate closely with the SRH Department and other departments as needed.

Specific roles include:

• Be the organization’s Human Centered Design (HCD) and Digital Health Expert.

• Support the Marketing and Communications Director to implement a digital health strategy aligned with organizational goals.

• Provide technical support to team members for the implementation of Digital Health interventions within PSI’s MNCH project and other projects as needed across the organization.

• Document Digital Health and HCD learnings and successes

• Select and integrate digital health solutions for enhanced healthcare delivery.

• Provide leadership and collaborate with cross-functional teams and forge partnerships with external stakeholders including the MOH, local and internaitonal NGOs

• Enhance user experience and engage patients through digital channels.

• Develop training programs for healthcare professionals on digital tools.

• Establish metrics for assessing the impact of digital health initiatives.

• Develop and manage budgets for digital health initiatives. 

What it takes to succeed: Have the skills and experience: 

User Research with Digital Health Focus

• Collaborate on strategic user research, emphasizing digital health insights.

• Lead field plans development and choose research methods tailored to digital health.

• Work with PSI’s Evidence and Learning team to develop qualitative research tools for digital health experiences.

• Facilitate in-field discussions with a focus on digital health interactions. 

Analysis/Synthesis with Digital Health Integration:

• Lead synthesis of field visit learnings, highlighting digital health insights.

• Design client presentations with integrated digital health elements.

• Document project process, successes, challenges and lessons learned, emphasizing digital health interventions.

Ideation and Prototype Development with Digital Health Emphasis:

•Translate findings into user-centered experiences, emphasizing digital health functionalities.

• Test and iterate prototypes based on digital health insights.

• Document creative processes with a focus on digital health applications.

Strategy Development with Digital Health Alignment:

•Collaborate on strategy development, integrating digital health considerations.

• Provide strategic recommendations with a digital health perspective.

Creative Design and Execution with Digital Health Integration:

• Design prototypes with a focus on digital health components.

• Produce final art aligned with measurable business goals, emphasizing digital health.

Oversight of Production with Digital Health Inclusion:

•Collaborate for production, ensuring digital health elements are integrated.

• Delegate oversight of designers and suppliers, emphasizing digital health features.

• Engage in field travel within Ethiopia, overseeing on-site digital health implementation.

Your background

What are we looking for? The basics:

• MA/BA Degree in Sociology, Psychology, Anthropology, Communications and Marketing, Design, Social Work, other Behavioral Sciences, or related degree.

• Minimum eight (8) years of professional experience with a BA and six (6) years of professional experience with MA.

• Experience with two (2) or more of the following: human centered design/design thinking, Digital Health, Leadership, Strategic Thinking, Program Management.

• Demonstrated ability to work well with other teams and people.

• Fluent in English and Amharic, other languages are an asset.