Digital Banking Officer / E-Banking Officer

Position: Digital Banking Officer / E-Banking Officer

Place of Work: Head Offices, Addis Ababa

Opening Date: August 21, 2025

About the Organization:

Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, wpion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.

Major Duties and Responsibilities:

• Monitor and support all digital banking platforms (Mobile Banking, Internet Banking, ATM, POS, USSD, Agency Banking).
• Coordinate onboarding, maintenance, and troubleshooting for users of digital banking platforms.
• Respond to system issues or service interruptions and coordinate with IT vendors or service providers for resolution.
• Ensure system integrity, availability, and compliance with security standards.
• Provide technical support and guidance to branch staff and customers regarding digital products and services.
• Handle customer inquiries, complaints, and training related to digital services.
• Participate in the development and rollout of new digital products and enhancements.
• Conduct competitor analysis and recommend improvements for the institution’s digital offerings.
• Monitor daily usage reports, transactions, and customer behavior on digital platforms.
• Generate periodic reports to track performance, usage statistics, and risk factors.
• Ensure all digital banking services comply with regulatory requirements and internal policies
• Identify and report fraud or security risks related to digital platforms.
• Train and support branch-level staff on the use and promotion of digital banking tools.
• Promote customer awareness on digital financial literacy and cybersecurity.
• Coordinate effectively with stakeholders
• Perform additional duties as assigned by the Supervisor.

Qualification and Technical Skill Required

• B.Sc. degree in computer Science, Software engineering, Information Technology or related fields.
• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
• Strong analytical, problem-solving, and project management skills.
• Proven experience with digital banking products, platforms, and operations, including electronic payment systems in Ethiopia.
• Demonstrated ability to research market trends in e-banking and develop profitable, customer-focused solutions.
• Excellent understanding of digital financial services platforms, digital channel operations, and related cybersecurity and data privacy regulations.
• Commitment to compliance with security, regulatory, and operational standards.
• Strong communication, customer service, and interpersonal skills, with the ability to respond promptly to issues and client inquiries.
• Proactive, results-oriented, and able to deliver measurable improvements in digital customer adoption, platform uptime, and performance.
• Skilled in report writing, data analysis, and delivering professional presentations in English.

Experience:

• Minimum of 2–3 years of experience in digital banking, IT systems, or electronic payment systems.
• Experience working with core banking systems and mobile platforms is an advantage.
• Knowledge of banking operations and digital trends in the financial industry.

Terms of Employment: Permanent

Salary: As per the Institution salary scale

Closing Date: August 29, 2025