Customer Service Officer

Location: Legetafo, Ethiopia

Organization: Bless Agri Food Laboratory Service Plc

Deadline:  August 22, 2026

Job Description

Job Title: Customer Service Officer

Reports to: Manager, Customer Service Division

Department/Service: Customer Service Division

KEY FUNCTIONS:

Under supervision of the Customer Service Division Manager, receives or takes samples for testing and registers, codes, handles and transfers properly; collects and issues test results, certification and inspection reports, certificates, decisions and other deliverable to customer; receives, registers and responds to customer enquiries professionally; elaborates and promotes the services of the company; follows up customer matters within the company; communicates and maintains good working relationship with customers.

DUTIES AND RESPONSIBILITIES:

• Receives or takes samples for testing/analyses in accordance with applicable procedures and principles and ensures their proper registration, coding and handing and forwards to the relevant department. Ensures that samples are received within the scope of the laboratory analysis of the company;
• Follows up the status of customer orders and takes the necessary corrective measures in cases of delay or customer complaints;
• Receives and properly issues test results, certification and inspection reports, certificates, decisions and other deliverables to customer;
• Receives, properly registers and responds to customer enquiries professionally and follows up that customer concerns and complaints are resolved in the best interests of both the customers and the company;
• Promotes the services of the company and ensures that they are adequately and professionally elaborated to potential and current customers;
• Provides advice and support to marketing and sales staff of the company on technical and professional matters;
• Establishes and maintains good and transparent working relationship with customers based on formal contract agreements and terms of references;
• Liaisons between customers and the relevant units of the company on matter concerning customers;
• Coordinates branch office activities;
• Coaches and provides technical support to associate and junior customer service officers;
• Prepares and submits periodic reports on his/her activities; and
• Performs other related functions as required.

Education:

• MSc or BSc in Chemistry, Biology, Food Sciences, or closely related fields

Experience:

• 2 or 4 years of relevant experience, respectively.