Customer Relation Manager (CRM)

Location: Legetafo, Ethiopia

Organization: Bless Agri Food Laboratory Service Plc

Deadline: May 28, 2026

Job Description

1. GENERAL
Job Title:	Manager, Customer Relation Division Manager
Reports to:	Commercial Department
Department/Service:	Commercial

2. BASIC FUNCTIONS:

Under the general supervision of Commercial Department, the Customer Relations Manager is responsible for managing client relationships for agri-food laboratory testing services. The role ensures high customer satisfaction by coordinating sample testing, communicating results, resolving customer issues, and supporting business growth while maintaining compliance with food safety and laboratory accreditation standards

3. DUTIES AND RESPONSIBILITIES:

Develop and maintain strong relationships with clients in agriculture, food processing, export/import, and regulatory sectors.
Act as the primary point of contact for customer inquiries related to food, feed, soil, water, and agricultural product testing.
Coordinate with laboratory teams to ensure timely testing, reporting, and sample handling.
Explain test scopes, methodologies, turnaround times, and laboratory reports to customers.
Support customers in selecting appropriate tests based on regulatory and quality requirements.
Handle customer complaints, non-conformities, and service issues professionally.
Follow up corrective actions in coordination with quality and technical teams.
Ensure customer feedback is documented and used for service improvement.
Prepare quotations, service agreements, and contracts for laboratory testing services.
Support marketing and business development initiatives for new testing parameters and services.
Identify opportunities for repeat business and long-term service agreements.
Ensure all customer interactions align with ISO/IEC 17025, food safety regulations, and laboratory quality policies.
Support audits by providing customer-related documentation and records.
Promote ethical, transparent, and compliant laboratory services.
Maintain accurate customer records, service requests, and communication logs.
Prepare customer performance and satisfaction reports for management review.
Monitor key performance indicators (KPIs) related to customer service and retention.
Collaborates with other organs of the company on matters regarding marketing and other related activities;
Undertakes performance evaluation of the marketing staff;
Prepares and submits reports periodically and as required on marketing activities of the company; and
Undertakes related functions as required.

About You

4.1 Education:	M.A/B.A. in Management , Marketing ,MSc/BSc in Chemistry/Microbiology or other relevant fields

4.2 Experience:	6/8 years of experience in marketing, and sales jobs



	5. COMPETENCIES
	Very good knowledge of principles and practices of marketing and sales Good knowledge of customer relation functions Ability of analyzing research finding and preparing reports Excellent interpersonal and oral communication skills Basic computer application abilities

Required Skills

Ability to work under pressure and meet targets

Desired Skills

Customer Relationship Management (CRM)
Ability to work under pressure and meet deadlines

How to Apply

Interested applicants should submit their application letter, CV and non returnable photocopies of their educational documents by E-mail Address: jobs@blesslaboratory.com within 7 days after the date of the announcement.

Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered. For more information contact us through.

Phone No. 0116679905

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