Customer Development (CD) Capability Manager

We’re looking for a Customer Development Capability Manager who will accelerate business growth by developing world‑class commercial capabilities, improving execution excellence, and anchoring data-driven decision‑making across teams.

This role is perfect for a dynamic, analytical, and people-focused professional ready to make a big impact in a fast-paced environment.

Key Responsibilities

Performance & Growth Delivery

• Design and continuously improve commercial incentive frameworks.
• Translate business strategy into KPIs, scorecards, and measurable performance routines.
• Lead monthly and quarterly performance reviews.
• Support field market visits and drive post‑visit follow-ups.
• Collaborate with Sales and Route-to-Market teams to close execution gaps.

Capability Building

• Own and drive the Customer Development capability agenda end‑to‑end.
• Design onboarding journeys and structured learning pathways for CD teams.
• Lead key academies (TDOM, EWA Academy, NRM, etc.).
• Strengthen field coaching capabilities.
• Manage capability calendars, reinforcement programs, and performance tracking.
• Measure learner proficiency and in-field application.

Digital & Operational Excellence

• Lead improvements in dashboards, reporting tools, and analytics.
• Standardize ways of working for operational rigor.
• Drive digital execution and e-commerce readiness.
• Support CBD presentation development and deck design.

Culture & Engagement

• Lead Cultureshop and culture cascade initiatives.
• Support Regional Sales Managers and the broader leadership community.
• Drive engagement, recognition, and cross-market best-practice sharing.

Qualifications & Experience

• Bachelor’s degree required; master’s degree is an advantage.
• Minimum 5 years’ experience in Customer Development, Sales, Capability Development, or NRM.
• Strong experience in training design, facilitation, and performance management.
• High proficiency in reporting tools — Excel, Power BI, data management systems.
• Strong analytical skills with the ability to convert data into actionable insights.
• Excellent organizational and time‑management capability.
• Demonstrated cross-functional collaboration and influence.
• Strong problem-solving ability and adaptability to changing business environments.
• Attention to detail and exceptional communication skills.
• Proven customer service mindset and stakeholder management skills.

Why Join Unilever?

• Work for one of the world’s most purpose-led and trusted brands.
• Drive meaningful impact on business capability and performance.
• Be part of a supportive, culture‑driven environment that values people and growth.
• Enjoy opportunities for regional exposure and professional development.