Customer Development (CD) Capability Manager

Unilever is currently hiring for a Capability Manager

Location: Addis Ababa, Ethiopia

Organization: Unilever

Deadline: April 2, 2026

Job Description

Function: Customer Development
Reports to: Excellence Manager
Terms & Conditions: Full time, onsite

At Unilever, everything we do is driven by purpose. This is your opportunity to shape a better business and a better world through the work you do.

We’re looking for a Customer Development Capability Manager who will accelerate business growth by developing world‑class commercial capabilities, improving execution excellence, and anchoring data-driven decision‑making across teams.

This role is perfect for a dynamic, analytical, and people-focused professional ready to make a big impact in a fast-paced environment.

Key Responsibilities

Performance & Growth Delivery

Design and continuously improve commercial incentive frameworks.
Translate business strategy into KPIs, scorecards, and measurable performance routines.
Lead monthly and quarterly performance reviews.
Support field market visits and drive post‑visit follow-ups.
Collaborate with Sales and Route-to-Market teams to close execution gaps.

Capability Building

Own and drive the Customer Development capability agenda end‑to‑end.
Design onboarding journeys and structured learning pathways for CD teams.
Lead key academies (TDOM, EWA Academy, NRM, etc.).
Strengthen field coaching capabilities.
Manage capability calendars, reinforcement programs, and performance tracking.
Measure learner proficiency and in-field application.

Digital & Operational Excellence

Lead improvements in dashboards, reporting tools, and analytics.
Standardize ways of working for operational rigor.
Drive digital execution and e-commerce readiness.
Support CBD presentation development and deck design.

Culture & Engagement

Lead Cultureshop and culture cascade initiatives.
Support Regional Sales Managers and the broader leadership community.
Drive engagement, recognition, and cross-market best-practice sharing.

Qualifications & Experience

Bachelor’s degree required; master’s degree is an advantage.
Minimum 5 years’ experience in Customer Development, Sales, Capability Development, or NRM.
Strong experience in training design, facilitation, and performance management.
High proficiency in reporting tools — Excel, Power BI, data management systems.
Strong analytical skills with the ability to convert data into actionable insights.
Excellent organizational and time‑management capability.
Demonstrated cross-functional collaboration and influence.
Strong problem-solving ability and adaptability to changing business environments.
Attention to detail and exceptional communication skills.
Proven customer service mindset and stakeholder management skills.

Why Join Unilever?

Work for one of the world’s most purpose-led and trusted brands.
Drive meaningful impact on business capability and performance.
Be part of a supportive, culture‑driven environment that values people and growth.
Enjoy opportunities for regional exposure and professional development.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.