Community System for Accountability and Feedback (C-SAFE) Officer – WFP Project

2.        Understand and identify locally appropriate, user-friendly and culturally sensitive communication channels for feedback at the project level.

3.        Establish a detail work plans at the project levels for the rollout of C-SAFE, at the project level and ensure that set out processes, procedures and forms are consistently used at the project level.

4.        Continuously communicate Information, Education, and Communication (IEC) material (sensitization materials) for the project staff and Donor/FH’s key messages for the community during food distribution.

5.        Continuously report operational work plans for the rollout of C-SAFE including processes and procedures of the project to the Country Advisor.

6.        Work closely with the local MEL staff to analyze trends in feedback received at the project level and continuously report to the project manager.

7.        Together with the project program teams, conduct C-SAFE assessments and evaluations, and follow up on the progress of feedbacks throughout the project implementation.

8.        Provide periodic report to the project manager regarding the status of and updates regarding project level C-SAFE cases.

9.        Conduct community orientation sessions on C-SAFE and their roles and responsibilities toward a successful implementation of accountability and reporting mechanism.

10.     In collaboration with human resources (HR), conduct C-SAFE training and orientation at the project level.

11.     Work closely with all concerned government experts at Zone as well as Woreda level.

12.     Strengthen the compliant feedback mechanism at all food distribution points, ensure feedbacks are well communicated and documented

13.     Provide technical support for all emergency Response Officer, Data Clerk and Commodity distributors in order to ensure the beneficiaries are well listened and their feedbacks are responded timely.

14.     Other duties assigned by Project manager

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

⮚        Publicly endorse FH is gender sensitive and inform the mandates of the Gender & Diversity groups, gender advisors, and gender focal Points.

⮚        Ensure the sexual harassment policy implemented, raise gender issues with his/her subordinates, and demonstrate strong stand about gender related abuses

⮚Ensure the equal participation and engagement of the women beneficiaries in all project activities

Safety & Security Responsibility

⮚        Communicating with all staffs under his/her supervision and making sure that all staff members are aware of the safety and security procedures;

⮚        Facilitating implementation and revision of Country Office procedures when required.  This includes identifying potentially risky situations and suggesting corrective measures;

⮚        Encourages compliance of Safety and Security principles and policies of the organization by all staffs;

⮚        Takes the leadership in the management of Safety and Security in the Projects.  This includes identifying factors that increase risk, finding ways to reduce risk and planning ahead;

⮚       Ensuring that all employees, local/foreign interns, as well as external consultants submit an updated Record of Emergency Data to their travels out of their base stations to accomplish FHE’s mission.