Community Help Desk Facilitator

Locations: Gambella

Organization: World Vision International

Deadline: June 30, 2026

Job Description

Employee Contract Type: Local – Fixed Term Employee (Fixed Term)

Job Purpose:

The position of Community Help Desk Facilitator is essential to ensuring that World Food Programme (WFP) supported activities are implemented in full alignment with the Complaints and Feedback Mechanisms (CFM) minimum standards. By closely collaborating with the General Food Distribution (GFD) program team and camp-level stakeholders, the facilitator guarantees that community concerns are properly identified, received, and addressed in a timely and transparent manner.

Major Responsibilities:

Ensure the establishment and day to day operation of proper Feedback mechanism platforms at distribution point.
Lead and capacitate the community help desk (CHD committee in pre, during post distribution
Create awareness and sensitization for project primary participants on over all Food Assistance, role and responsibilities of each actor in the whole process of the assistance
Compile and report using available (digital and paper based) finding reports as per the reporting timeline
Strong partner work relationship will be built particularly with local Woreda government partners and the lead. It is also believed in unity for adhering strong partner relationship with RRS, RCC, and UNHCR
Monitor the assistance is provided in a safe and dignified manner without compromising safety and dignity affected population.
Facilitate and assist referral upon discloser of CP and GBV cases to link service seekers or survivors to right service provider

Additional Requirements:

Understanding of international protection and gender standard
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
Demonstrated commitment to accountability to affected populations, and experience working with and meaningfully engaging diverse populations, including pregnant and lactating mothers, persons with disabilities, older adults, and refugees
Demonstrated commitment to and application of gender responsive programming and positive action measures towards gender equality, including the participation and leadership of women.
Committed to World Vision’s vision, mission and core values
Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.
Cross-cultural sensitivity, flexible worldview, emotional maturity

Required Education, training, license, registration, and/or Certification:

BA/BSc Degree in Sociology, Social Science, Social work, Gender studies, Disaster Management, Rural Development, Economics & Dev’s. Studies and any other related field of studies with minimum of two (2) years of experience

Required Professional Experience:

At least 2 years relevant experience in AAP, Gender, child protection and safeguarding program design and management.
Experience with and knowledge of AAP, AGD mainstreaming, gender integration, and protection mainstreaming in food assistance programing.
Good knowledge of concepts and approaches AAP
Good knowledge of the context and local dialect.

Working Environment / Conditions

Camp-based activity with frequent travel to the refugee camp in Gambella region.
Travel: 100% travel to CRI distribution point is required.

World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.

Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.

Applicant Types Accepted:

Local Applicants Only