Community Feedback Response Officer – Woldiya/Kobo

Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• holds the team and partners accountable to deliver on their responsibilities – giving them the freedom  to deliverin the best way theysee fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goalsfor themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely sharestheir personal visionfor Save the Children, engagesand motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• builds andmaintains effective relationships, with their team,colleagues, Members andexternal partners and supporters
• values diversity, sees it as a sourceof competitive strength
• Approachable, goodlistener, easy to talk to.

Creativity:

• develops andencourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levelsof integrity

• Bachelor’s Degree in economics, socialsciences, public or business administration, or equivalent

• 2-4 yearsof experience workingin customer serviceroles. NGO experience is preferred butnot essential.
• Ability toorganize work, maintain self-control when working under pressure, andmulti-task effectively
• Strong communication skills in English, and Somali (In addition to Amharic) is mandatory
• Team player with experience in a multi-cultural environment
• Desirable
• Demonstrate ethicaland professional competencies by respecting feedback provider confidentiality.
• Address needs andrequests in a professional manner.
• Handling callsthat can be distressful, ensuring that such callsare treated with the degreeof empathy and understanding commensurate with the sensitivity of the call and the vulnerability of the caller.
• Report any incident or act that causes any harm to focal points
• Multilingual i.e. speaks Amharic, Somali, Oromia, English etc. very well

The duties and responsibilities as set out above are not exhaustive and the role holder maybe required to carry out additional duties within reasonableness of their level of skills and experience. The program manager is expected to cover emerging assignments in the humanitarian program operations

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.