CCCM Outreach Social Worker (3 Required)

Introduction:

Positive Action for Development (PAD) is one of the most vibrant, rapidly expanding, and results-driven civil society organizations in Ethiopia. Positive Action for Development (PAD) is currently scaling up its intervention to focus on humanitarian, NEXUS, and development activities. This includes expanding PAD intervention throughout the country, including Addis Abeba, Amhara, Oromia, Harari, Afar, Somali, Tigray, Benishangul-Gumuz, and Ethiopia’s southern regional states.

Vision and Mission of PAD

• Vision: PAD strives to see a community of hope, humane, and social justice.
• Mission: PAD brings people together to work in partnerships; Promotes hope humanity and social justice for every human, life in all its fullness; improves the livelihoods of the disadvantageous groups for Social and Inclusive Economic Growth through actively engaging in positive actions promoting responsive care and support and fight the causes of poverty in Ethiopia”.

Job Summary

The CCCM Outreach Social Worker is a frontline staff member within PAD’s Camp Coordination and Camp Management (CCCM) response in IDP sites. The position focuses on direct community engagement, identification of vulnerable individuals, case referral, awareness raising, and strengthening community participation mechanisms.

Under the supervision of the CCCM Project Officer and CCCM Project Coordinator, the Outreach Social Worker ensures meaningful engagement with IDPs, promotes accountability to affected populations, supports safeguarding, and facilitates access to available services. The role prioritizes protection mainstreaming, inclusion of persons with specific needs, and community-based approaches to improve safety, dignity, and self-governance within the sites.

Key Duties and Responsibilities

1. Community Engagement & Outreach

• Conduct regular outreach activities within IDP sites to identify protection concerns and service gaps.
• Facilitate community meetings, focus group discussions, and awareness sessions on available services, rights, and complaint mechanisms.
• Support the establishment and strengthening of representative community structures, ensuring inclusion of women, youth, elderly persons, and persons with disabilities.
• Ensure affected populations are informed about assistance available and how to safely access services.
• Promote peaceful coexistence between IDPs and host communities through dialogue and mobilization activities.

2. Case Identification, Referral & Safeguarding

• Identify individuals with specific needs (e.g., survivors of GBV, unaccompanied minors, elderly at risk, persons with disabilities).
• Provide basic psychosocial support and ensure confidential and safe referrals to relevant service providers in line with established referral pathways.
• Maintain accurate and confidential case documentation in accordance with data protection principles.
• Monitor follow-up of referred cases in coordination with relevant partners.
• Ensure safeguarding, PSEA, and protection principles are applied in all outreach activities.

3. Accountability to Affected Populations (AAP)

• Support the implementation and monitoring of the Complaints and Feedback Mechanism (CFM).
• Receive and document feedback, complaints, and suggestions from community members and ensure timely follow-up.
• Conduct awareness sessions on accountability mechanisms and promote safe reporting channels.
• Contribute to regular analysis of community feedback to inform program adjustments.

4. Monitoring, Documentation & Reporting

• Conduct routine site visits to monitor service delivery and identify emerging protection risks.
• Collect sex- and age-disaggregated data during outreach and submit accurate daily, weekly, and monthly reports.
• Document case studies, community concerns, and lessons learned.
• Support site profiling and service mapping activities as required.

5. Coordination & Representation

• Coordinate closely with CCCM Project Officer, protection actors, and service providers at site level.
• Participate in relevant coordination meetings at site level when assigned.
• Maintain positive working relationships with community leaders, local authorities, and partner organizations.

6. Core Competencies

• Strong interpersonal and communication skills.
• Ability to work respectfully with vulnerable and diverse populations.
• High level of integrity, confidentiality, and ethical conduct.
• Cultural sensitivity and commitment to humanitarian principles.
• Ability to work in challenging and rapidly changing environments.

7. Technical Competencies

• Knowledge of community-based protection approaches.
• Understanding of referral pathways and safeguarding principles.
• Basic skills in data collection and reporting.
• Familiarity with humanitarian standards and accountability mechanisms.

Qualifications and Experience

• BA/Diploma in Social Work, Sociology, Psychology, Community Development, or related field from an accredited institution.
• Minimum two years of relevant experience in community outreach, protection, or CCCM programming (NGO experience preferred).

Work Experience Requirements

• Experience working with IDPs or vulnerable populations in humanitarian settings.
• Practical knowledge of referral systems and community mobilization.
• Understanding of data protection and confidentiality standards.
• Ability to use basic Microsoft Office applications.
• Fluency in English (oral and written) required.
• Knowledge of local language is an advantage.