CCCM Information Management Officer

Job Summary

The CCCM Information Management (IM) Officer plays a central role in managing, analyzing, and disseminating data related to Internally Displaced Persons (IDPs) and site-level service delivery. Under the supervision of the Project Manager and CCCM Project Coordinator, the IM Officer is responsible for ensuring accurate data collection, verification, storage, analysis, and reporting to support evidence-based decision-making within CCCM operations.

The role ensures timely production of population data, monthly service monitoring reports, updated service mapping, and information products for coordination with partners and clusters. The IM Officer upholds data protection principles, confidentiality standards, and humanitarian information management guidelines to strengthen accountability, coordination, and effective service delivery in IDP sites.

Key Duties and Responsibilities

1. Information Management & Data Systems

• Establish and maintain a structured CCCM data management system for IDP population data, service monitoring, and site-level information.
• Manage and regularly update IDP registration and population databases, ensuring accuracy, consistency, and disaggregation by age, sex, and vulnerability.
• Conduct data cleaning, verification, and validation processes to ensure reliability of information before reporting.
• Ensure secure storage, backup, and protection of sensitive data in compliance with data protection and confidentiality standards.
• Develop and maintain tracking tools, dashboards, and data sheets to monitor site-level indicators.

2. Service Monitoring & Service Mapping

• Lead monthly service monitoring data collection in coordination with field teams and service providers.
• Compile and submit monthly service monitoring reports in line with cluster and donor reporting formats.
• Conduct and update monthly service mapping to reflect available services, gaps, and coverage across IDP sites.
• Analyze trends in service availability, access constraints, and population movements to inform programming and coordination.
• Produce clear information products (tables, charts, summaries, maps) to support operational planning and advocacy.

3. Data Collection & Reporting

• Design and update data collection tools in alignment with CCCM standards and project indicators.
• Train field staff and Outreach Social Workers on accurate data collection, reporting formats, and use of monitoring tools.
• Compile daily, weekly, and monthly data from field teams and consolidate into standardized reports.
• Prepare information updates and situation overviews for internal management, clusters, and external partners.
• Support donor reporting by providing accurate quantitative data and verified statistics.

4. Coordination & Information Sharing

• Share updated population figures, service monitoring reports, and service mapping outputs with relevant partners and clusters in a timely manner.
• Participate in cluster meetings and technical working groups related to information management and data reporting.
• Maintain strong coordination with service providers to validate service availability data and reduce duplication.
• Support inter-agency data harmonization and contribute to joint assessments when required.

5. Monitoring, Learning & Quality Assurance

• Track project indicators and support the Monitoring, Evaluation, Reporting, and Learning (MERL) function with reliable data.
• Identify data gaps, inconsistencies, and reporting challenges, and recommend corrective measures.
• Document data trends, key findings, and lessons learned to inform adaptive programming.
• Ensure systematic filing and archiving of data collection tools, reports, and information products.

6. Compliance & Accountability

• Ensure all data management processes integrate gender, protection, disability inclusion, and safeguarding considerations.
• Enforce compliance with organizational data protection policies, donor requirements, and ethical standards.
• Maintain strict confidentiality when handling sensitive personal and protection-related data.
• Perform other related duties as assigned by supervisors.

7. Core Competencies

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Excellent organizational and time-management abilities.
• Strong communication and coordination skills.
• Ability to work under pressure and meet tight deadlines in emergency settings.

8. Technical Competencies

• Demonstrated experience in humanitarian information management, preferably within CCCM programming.
• Strong skills in data collection, database management, and statistical analysis.
• Proficiency in Microsoft Office applications, particularly Excel (advanced functions, pivot tables, data analysis).
• Familiarity with data visualization tools and basic mapping applications is an asset.
• Sound understanding of data protection principles and humanitarian information management standards.

Qualifications and Experience

Education: 

• Bachelor’s degree in information management, Statistics, Computer Science, or a related field from an accredited institution.

10. Experience:

• Minimum of three years of relevant professional experience in information management, preferably in CCCM or humanitarian programming.
• Experience managing IDP population data and service monitoring systems.
• Proven experience in preparing monthly service mapping and reporting for clusters or donors.
• Strong understanding of data protection and confidentiality in emergency operations.
• Experience working in complex emergency or displacement contexts.
• Fluency in English (oral and written) required.
• Knowledge of local language is an asset.