Cashier/ Receptionist

Join Pharo Health — Building the Future of Specialized Healthcare in Africa

Pharo Health Ethiopia, a portfolio company of Pharo Ventures, is redefining the future of premium healthcare delivery in the Horn of Africa.

We are establishing a state-of-the-art specialty and diagnostic center in Addis Ababa designed to deliver world-class, patient-centered care through advanced medical technology, exceptional clinical talent, and seamless multidisciplinary collaboration.

As an early member of our specialist team, you will have the rare opportunity to help shape a modern healthcare institution from the ground up — one built on clinical excellence, innovation, compassion, and impact.

Our vision extends beyond a single facility. We aim to build a leading healthcare network that expands access to high-quality specialist care across Ethiopia and the wider region.

About the Role

We are seeking a trustworthy, customer-focused, and detail-oriented Cashier/Receptionist to join our growing team.

This role offers the opportunity to be the first point of contact for our patients while ensuring a smooth and professional front-desk experience. The successful candidate will manage patient registration, appointments, financial transactions, billing support, and cash handling with accuracy, professionalism, and exceptional customer service.

We are looking for a welcoming, organized, and dependable professional who demonstrates excellent communication skills, integrity, and a commitment to delivering outstanding patient experiences.

If you are passionate about providing exceptional service and want to be part of one of the region’s most ambitious healthcare organizations, we would love to hear from you.

Duties & Responsibilities

1. Customer Service and Communication

• Welcome and direct patients, visitors, and partners in a professional, respectful, and service-oriented manner.
• Maintain an orderly, presentable, and service-ready reception area that reflects organizational standards.
• Provide clear directions, basic service information, and guidance on registration and appointment processes.
• Support positive first impressions by responding to visitors promptly and managing patient arrival flow efficiently.
• Provide courteous, respectful, and efficient service to patients and clients always.
• Respond to basic billing and payment inquiries clearly and professionally and refer complex issues to the appropriate department.
• Coordinate with finance, laboratory, radiology, pharmacy, and other service units to support smooth patient flow and accurate charging.

2. Appointments and Registration Support

• Schedule, confirm, reschedule, and cancel appointments in line with provider availability and service capacity.
• Support patient registration and ensure demographic, administrative, and referral information is complete and accurate.
• Coordinate with departments to support timely patient movement, reduce delays, and maintain smooth service access.
• Verify appointment details, arrival times, and basic service requirements to help prepare patients appropriately.

3. Payment Processing and Cash Handling

• Receive and process payments from patients, clients, and other payers accurately and promptly using approved systems and procedures.
• Issue receipts for all transactions and ensure payments are recorded correctly against the relevant service or account.
• Handle cash, bank transfers, card payments, and other approved payment methods in line with financial control procedures.
• Maintain accuracy in cash counts, balance cash drawers, and identify and report discrepancies immediately.

4. Billing Support and Record Management

• Verify billing information, service charges, and payment details before processing transactions.
• Maintain complete and accurate daily transaction records, reports, and supporting documents.
• Support reconciliation of daily collections and submit reports, cash summaries, and deposits according to internal timelines.
• Assist with approved refunds, reversals, and adjustments in accordance with organizational procedures.

5. Compliance, Security and Professional Conduct

• Safeguard cash, receipts, financial documents, and related systems in accordance with internal controls and confidentiality requirements.
• Always maintain confidentiality of patient and organizational information.
• Escalate service concerns, complaints, documentation issues, or urgent operational matters appropriately.
• Comply with financial procedures, audit requirements, and reporting standards applicable to the role.
• Maintain professionalism, punctuality, honesty, and accountability in all transactions and interactions.

N.B; Additional duties may be assigned based on service needs, shift coverage, and operational requirements.

Qualifications, Knowledge & Skills

• Diploma or bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• At least 3 years of relevant experience as a cashier, finance assistant, customer service, or similar role, preferably in a healthcare setting.
• Strong numerical ability, attention to detail, and accuracy in handling transactions and records.
• Good customer service, communication, and interpersonal skills.
• Basic computer skills and ability to use billing, cashiering, or accounting systems.
• High level of integrity, confidentiality, and ability to work reliably under pressure.
• Ability to work under pressure, manage competing priorities, and maintain high standards of service and professionalism.
• Strong analytical and problem-solving skills, with the ability to develop alternative solutions.
• Excellent interpersonal, written and verbal communication skills.
• Experience with complex scheduling and coordination.
• Team oriented with the ability to partner across all functions within the organization.