Case Manager (3 Positions)

Reports to: Child Protection GBViE Project Officer

Mahibere Hiwot for Social Development (MSD) is a non-profit, indigenous civil society organization established in 1999 with the aim of improving the health, wellbeing, and socio-economic status of communities across Ethiopia. Since its inception, MSD has evolved into a leading development and humanitarian organization implementing evidence-based programs that address the diverse needs of vulnerable populations.

MSD’s programmatic focus spans multiple sectors, including Health and Nutrition (TB, HIV/AIDS, SRH, MNCH), Education (access to quality education, TVET, and skills development), Social Mobilization and Livelihood (economic strengthening and prevention of HTPs, GBV, and FGM), Migration and Trafficking (safe migration and rehabilitation of returnees and victims), Child Care and Development (child protection, early childhood care, and infant feeding), and Human Rights and Good Governance (democratization, peace building, and dialogue).

In addition, MSD engages in Humanitarian and Emergency Response (supporting disaster-affected and displaced communities) and Environment and Climate Change (promoting environmental sustainability and biodiversity conservation). Through these integrated interventions, MSD works closely with government institutions, community structures, and development partners to foster inclusive growth, equity, and resilience at all levels of society.

MSD is looking for qualified and competent applicants for the following position:

Job Summary:

The GBViE Case Worker provides direct, survivor-centered support to individuals (primarily women and girls, but also men and boys where appropriate) who have experienced or are at risk of gender-based violence during emergencies. The role is to ensure survivors’ safety, dignity, confidentiality, and access to appropriate services through case management, referral, psychosocial support, and empowerment.

Key Responsibilities

1. Case Management

• Conduct intake, assessment, and case action planning with survivors of GBV.
• Provide individual case management services using a survivor-centered approach.
• Monitor and follow up on cases to ensure survivors’ needs are met.
• Maintain accurate, confidential, and secure case files in line with data protection standards.

2. Psychosocial Support

• Provide emotional support and basic counseling to survivors.
• Facilitate safe spaces or women/girls’ centers where survivors can access psychosocial care and peer support.
• Conduct regular follow-up sessions to monitor well-being and coping strategies.

3. Referral and Service Mapping

• Establish and maintain an updated service mapping of available health, legal, psychosocial, protection, and livelihood services.
• Facilitate safe and confidential referrals of survivors to appropriate services, respecting informed consent.
• Collaborate with health facilities, legal aid providers, protection actors, and community-based services.

4. Prevention and Risk Mitigation

• Identify and report protection risks and barriers faced by survivors in accessing services.
• Work with GBV team members to implement community-based risk mitigation strategies (e.g., safer access to water points, markets, or shelters).
• Support awareness-raising sessions on GBV, rights, and available services.

5. Confidentiality and Data Management

• Adhere strictly to the survivor-centered principles (confidentiality, safety, respect, non-discrimination).
• Document case management activities using standardized tools and databases (e.g., GBVIMS, Primero/GBVIMS+).
• Share information only with consent and following agreed information-sharing protocols.

6. Capacity Building and Coordination

• Participate in GBV coordination meetings and case conferences as required.
• Support community outreach workers, peer supporters, or volunteers in basic GBV response and survivor referral.
• Provide input into program design, assessments, and monitoring related to GBV services.

7. Accountability and Ethical Practice

• Uphold PSEA (Prevention of Sexual Exploitation and Abuse) principles at all times.
• Maintain professional boundaries with survivors and affected populations.
• Ensure services are inclusive and accessible to diverse groups (e.g., adolescent girls, women with disabilities, minority groups).

8. M&E and Other activities

• Involve in continuous data collection and management related with the project based on MSD’s Monitoring and Evaluation guideline.
• Prepare and submit periodic reports to immediate supervisor.
• Participate in documentation of best practices and lessons.
• Carry out other related activities as may be assigned by immediate supervisor.

Qualification and Experience

Education:

• Bachelor’s degree in Gender Studies, Social Work, Psychology, Sociology, Public Health, Development Studies, BSC nursing.

Experience:

• Minimum of 2 years of relevant experience in GBV, gender, or protection programming in humanitarian settings.
• Experience working with GBV case management, psychosocial support, and community mobilization.
• Demonstrated knowledge of international and national standards and guidelines on GBV (e.g. GBV Guidelines, WHO Clinical Guidelines).
• Previous work in emergency or conflict-affected contexts preferred.

Skills and Competencies:

• Strong understanding of gender, GBViE, child protection, and humanitarian principles.
• Strong skills in the facilitation of smooth communication with partners at all levels of project areas.
• Excellent facilitation, training, and community mobilization skills.
• Good report writing, documentation, and data management skills.
• Strong interpersonal and coordination skills, with the ability to engage with government, NGOs, and community actors.
• Demonstrated experience in designing, implementing GBVIE programs and activities.
• Fluency in written and spoken Amharic and English (knowledge of local languages is an asset).
• Computer literacy (MS Word, Excel, PowerPoint, and reporting tools).

5. Personal Qualities

• Committed to humanitarian principles, gender equality, and women’s rights.
• High level of integrity, confidentiality, and professionalism.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Culturally sensitive, respectful, and adaptable to diverse settings.
• Ability to work under pressure.

A person who has no history of sexual exploitation, abuse, or harassment (SEAH) can provide evidence from his/her previous employment.