Call Center – Afaan Oromo Speaker
Call Center - Afaan Oromo Speaker -contractual - onsite
Location: Adama, Jimma, Asella, Shashamane, Sheger City, Harar, Ethiopia
Organization: iCog
Deadline: November 13, 2025
Job Description
We are seeking a highly motivated and organized Facilitator Coordinator to support the implementation of project activities across targeted locations. The role involves ensuring smooth coordination, timely follow-ups, and effective communication with facilitators who oversee linguistic data contributors. The ideal candidate will be trilingual—fluent in Afaan Oromo, Amharic, and English—and possess strong interpersonal and organizational skills.
Responsibilities
Answer incoming phone calls, emails, and chats from customers and adequately respond to their inquiries
Schedule and conduct outgoing calls to follow up with customers
Provide exceptional customer service by listening to our customers’ inquiries, identifying their need and resolving any issues they may have
Escalate complex issues to the appropriate department or supervisor
Meet or exceed performance metrics such as call quality, productivity, and customer satisfaction
Keep accurate records of customer interactions and transactions Input data collected on excel spreadsheet on the data base
Stay up-to-date with product and service knowledge Call customers to follow up on registration and assist in the registration process online
Assist in the creation of support documentation such as FAQs Maintain a positive and professional attitude while delivering exceptional customer service at all times
Assist in project coordination and provide general support as needed
Contribute to project-related tasks, including documentation, research, and data organization.
Requirements
Bachelor degree in any field
Prior experience in a customer service or call center role preferred
Excellent communication skills, both verbal and written
Fluency in Afan Oromo and Amharic
Moderate to advanced proficiency in English is preferred
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong problem-solving skills
Proficient in Google Workspace
Ability to work independently and as part of a team.
