Branch Business Relationship Officer

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: May 15, 2026

Job Description

Vacancy Number: DB_EX/WAD/004/26

Job Summary

The Branch Business Relationship Officer is responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.

Academic and Professional Qualifications

Bachelor Degree in Business Administration, Banking, Finance/Accounting & Finance,
Management or any other equivalent fields.
Training and courses in banking operations (IFB, domestic, credit, and international
banking operations) “

Experience

Minimum of four (4) years successful experience in banking or customer contact role.

Functional/Technical Competencies

Product and price knowledge: Understanding of banking products and services with their price offered by the bank to effectively promote and sell products to agents and customers. i.e. domestic, digital, international
Marketing and sales skill: The skill and ability to effectively promote and sell financial products and services to customers.
Applicable banking systems knowledge: Ability to understand and utilize banking systems and digital platforms to streamline operations and enhance customer experience. i.e. Core banking
Knowledge of sharia or Islamic Banking laws and principles: Ability to understand and apply the core principles of sharia (Islamic law) in the context of banking and financing services.
Customer service delivery: Ability to understand the various service delivery channels of the Bank, such as websites, email, USSD, SMS, internet platforms, ATMs, POS, agents, merchants, and branches, and deliver services to optimize customer experience and operational efficiency.

Leadership Competencies

Behavioral Competencies

Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven: Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.