| CTG overview |
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more |
| Overview of position |
CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks. |
| Role objectives |
The Account Manager acts as the primary contact between the CTG consultant and Client ensuring that project is staffed with qualified, competent, and effective human resources. All HR life cycle processes are managed and coordinated through the efficient execution of the various HR activities by the CTG Account Manager who should be, proactive, empathetic, understanding and responsive to consultant and client needs.
Expected output: Key Responsibilities
HR Management and Administration
- Accountable for supporting the day-to-day activities of CTG consultants with the assigned clients.
- Responsible for meeting the client’s HR objectives in accordance with contracted scope of work.
- Ensure total client satisfaction by providing excellent customer service support through the efficient and timely HR support to the CTG consultants.
- Act as a focal point between insurers & consultants/emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.
- Ensure that clients are regularly updated about the recruitment, onboarding, training compensation and offboarding of consultants thereby meeting client expectations according within the agreed time frames.
- Responsible for ensuring deployment plans, administrative documents, system & HR SOPs are in place and complied with.
- Specific HR duties include:
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- Recruitment – Supports the recruitment team for new deployments
- Mobilization – Responsible for deliverables against the provided mobilization plan for new contracts.
- Induction Training – Ensure all consultants are issued with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
- Duty of Care – Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
- Accountable for Payroll Accuracy – Approving consolidated payroll consultant timesheets, spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
- Performance Reviews – Review consultant’s performance in accordance with client’s requirements.
- Assists in coordinating timesheet and invoicing activities thereby ensuring that CTG is paid by the client
Operational Management:
- Ensure that CTG consultants are always compliant with local labor law.
- Ensure that there is a clear understanding of CTG’s Duty of Care, evacuation & medevac plans.
- Coordinate and ensure the safety of our consultants in the field from mobilization to demobilization with the support of the Field Security Officer (FSO)Country Manager where required.
- Supervise third party security, accommodation & other local service providers and fixers when necessary.
- Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
- Provides support during a crisis or an emergency situation in accordance with the CTG Crisis Management SOP.
Business Acquisition & Growth:
- Actively promote CTG’s services & assist in building a network of key business contacts within existing and potential clients.
- Represent CTG in meetings with the client
- Assist with the development of proposal responses.
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| Project reporting |
Provides regular updates about consultant activities on client project sites. |
| Key competencies |
- Outstanding COMMUNICATION skills both verbal and written.
- ACTIVE LISTENING skills
- A POSITIVE ATTITUDE with a strong desire to provide efficient CUSTOMER SERVICE
- PATIENCE and EMPATHY
- PERSISTANCE with a determination to SOLVE PROBLEMS
In Summary: A Self-starter with good initiative & multi-tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
Skills:
- Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.
- Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
- Must be well versed in all MS Office applications & experienced in producing reports for management.
- A relevant HR qualification &/or experience may be waived in lieu of a degree.
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| Team management |
Forms and integral part of the country’s leadership team. |
| Further information |
Work experience
- Three (3) – Five (5) of demonstrable relevant Human Resources experience.
- Experience working in the Humanitarian sector would be advantageous.
- Minimum three (3) years of experience in HRM or client relations and or customer service
Qualified female candidates are strongly encouraged to apply for this role. |
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