Junior Officer – Monitoring, Reporting and Learning

• Department: MSP, MERL
• Reports To: Monitoring and Reporting Manager

About Kifiya

Kifiya is an AI-powered financial and market infrastructure company advancing inclusive economic growth across Africa. We design and deploy risk decisioning systems, intelligent financial infrastructure, and market linkage platforms that unlock credit, insurance, payments, and capital access for MSMEs and smallholder farmers. We build the AI, data, and financial infrastructure that helps financial institutions serve hard-to-finance segments at scale.

Business Unit Description

The Monitoring, Evaluation, Research and Learning (MERL) unit is the evidence and performance function of Kifiya’s Market Solutions Practice. It designs and operates systems that track program delivery, measure outcomes and impact, generate actionable insights, and support adaptive management. MERL ensures that MSP interventions are grounded in evidence, aligned with program theories of change, and continuously improved through learning and adaptation.

Position Summary

The Junior Officer – Monitoring, Reporting and Learning supports the implementation of Kifiya’s monitoring, reporting, and learning functions by contributing to Digital MERL operations, performance tracking, data quality assurance, reporting processes (weekly, monthly, quarterly, annual), and relevant learning activities (product development and event organizing).

The role supports collection, organization, validation, analysis, and presentation of monitoring information while assisting in the generation of learning insights and adaptive management actions. The position ensures that program data and evidence are accurate, timely, well-documented, and effectively utilized for management decision-making, donor reporting, and continuous improvement.

The role is expected to allocate approximately:

• 50% Monitoring
• 25% Reporting
• 25% Learning and Adaptation

The position will report to Monitoring and Reporting Manager and for Any report preparation and learning activities will work closely of the Learning and Adaptation manager. Also the position will perform other related tasks assigned by the supervisor.

Key Responsibilities

A. Monitoring Support (Approximately 50%)

A.1 Digital MERL System Operations

• Support implementation and day-to-day operation of Digital MERL systems.
• Assist in maintaining indicators, targets, disaggregation categories, and reporting frequencies within Digital MERL platforms.
• Support routine dashboard updates and data extraction.
• Assist in identifying and flagging data inconsistencies and system issues.
• Support maintenance of monitoring trackers and databases.

A.2 Monitoring Data Collection and Management

• Compile and organize monitoring data from multiple program sources.
• Support data verification and reconciliation processes.
• Assist in maintaining accurate beneficiary and program databases.
• Support collection and validation of monitoring data from partners and field teams.
• Ensure proper documentation of monitoring records and evidence.

A.3 Field Monitoring and Verification

• Participate in field visits and monitoring missions as required.
• Support data verification, beneficiary validation, and spot-check exercises.
• Collect field observations using approved tools and checklists.
• Document monitoring findings and follow-up actions.
• Support field-level data quality assessments.

A.4 Data Quality Assurance

• Conduct routine data quality checks and cleaning.
• Support implementation of monitoring SOPs and validation protocols.
• Assist in ensuring consistency between source documents, field data, and Digital MERL systems.
• Maintain documentation required for audits, donor reviews, and verification missions.

B. Reporting Support (Approximately 25%)

B.1 Routine Reporting

• Support preparation of:
• • Weekly reports
  • Monthly reports
  • Quarterly reports
  • Annual reports
  • Any other Donor reporting inputs
• Compile monitoring data, tables, charts, and summaries for reporting purposes.
• Support preparation of indicator performance summaries and progress updates.

B.2 Reporting Data Analysis

• Assist in conducting basic data analysis and interpretation.
• Support target-versus-actual tracking and variance analysis.
• Generate routine performance summaries and dashboards.
• Support preparation of management presentations and reporting materials.

B.3 Documentation and Reporting Coordination

• Maintain reporting calendars and reporting trackers.
• Follow up with program teams and partners on reporting requirements.
• Ensure timely compilation and submission of reporting inputs.
• Maintain organized archives of reports and supporting documentation.

C. Learning and Adaptation Support (Approximately 25%)

C.1 Learning Processes

• Support implementation of learning and adaptation activities across programs.
• Assist in organizing:
• • Pause-and-reflect sessions
  • Learning review meetings
  • After-Action Reviews (AARs)
  • Reflection workshops
• Capture key lessons, insights, challenges, and recommendations.

C.2 Development of Learning Products from Monitoring and Evaluation outputs

• Support development of:
• • Learning briefs
  • Lessons learned summaries
  • Reflection notes
  • Adaptation trackers
  • Knowledge-sharing materials
• Synthesize monitoring findings into simple learning products and management insights.

C.3 Knowledge Management (for Monitoring outputs only)

• Support organization and maintenance of learning and reporting repositories.
• Upload and archive reports, presentations, learning products, and supporting materials.
• Maintain documentation standards, naming conventions, and version control.
• Support SharePoint and Digital MERL knowledge management functions.

C.3 Adaptive Management Support

• Track implementation of agreed adaptation actions.
• Monitor progress against learning action points.
• Flag emerging implementation issues, risks, and opportunities identified through monitoring and reporting activities.

D. Coordination and Administrative Support

• Coordinate with program teams, field staff, and partners to collect monitoring and reporting inputs.
• Support MERL meetings, workshops, and learning events.
• Assist in preparing presentations, meeting notes, and action trackers.
• Respond to routine information requests from management and program teams.
• Perform any other tasks assigned by the Monitoring and Reporting Manager.

Key Outputs

• Updated monitoring datasets and trackers.
• Clean and validated monitoring data.
• Weekly, monthly, quarterly, and annual reporting inputs.
• Monitoring dashboards and performance summaries.
• Field monitoring reports and verification records.
• Learning briefs and lessons learned summaries.
• Updated knowledge repositories and documentation archives.
• Adaptation action trackers and follow-up records.

Education

• Bachelor’s degree in Economics, Statistics, Development Studies, Business Administration, Public Policy, Social Sciences, Agriculture, or a related field.

Experience

• 1–3 years of relevant experience in monitoring, reporting, MERL, data management, or program support.
• Experience working with donor-funded programs is an advantage.
• Exposure to digital data collection systems and reporting tools is desirable.

Technical Skills

• Basic understanding of monitoring and reporting systems.
• Strong Excel and data management skills.
• Ability to organize, clean, and analyze data.
• Good report writing and documentation skills.
• Familiarity with Kobo, ODK, Power BI, Metabase, SharePoint, or similar tools is an advantage.
• Ability to prepare tables, charts, and basic analytical summaries.

Behavioral Competencies

• Strong attention to detail and accuracy.
• Analytical and problem-solving skills.
• Good communication and coordination abilities.
• Ability to manage multiple tasks and deadlines.
• Willingness to learn and continuously improve.
• Ability to work independently and as part of a team.
• Willingness to travel for field monitoring activities.