Primary Health Care Unit Team Leader

Medical Teams Calling

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility thorough background checks, police clearance, and professional reference check processes.

 JOB SUMMARY 

The Primary Health care unit Team Lead will contribute to the calling of Medical Teams International by providing leadership and oversight to the health facility and its staff, ensuring effective delivery of essential health services in line with national guidelines and Medical Teams’s standards. The position ensures high-quality, integrated primary health care service delivery to the community, including refugees, IDPs, and host populations, in accordance with national health policies and Medical Team’s humanitarian standards.

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide overall and supervision of health facility staff and ensure delivery of essential health services including OPD, MCH, SRH, nutrition, pharmacy, laboratory, and MHPSS.
• Lead and manage day-to-day activities of the health facility, ensuring quality, timely, and patient-centered care.
• Supervise and provide technical support to multidisciplinary teams including nurses, midwives, pharmacists, and other frontline workers.
• Coordinate the implementation of integrated health services including outpatient, maternal and child health, nutrition, SRH, MHPSS, and referrals.
• Ensure the facility complies with national and Medical Team’s protocols, including infection prevention and control (IPC), waste management, and rational drug use.
• Plan and lead regular staff meetings, clinical audits, and performance reviews to promote teamwork and accountability.
•  Manage medical supplies and ensure timely stock requests, accurate consumption tracking, and proper storage.
• Oversee patient flow and triage systems to reduce waiting time and improve service efficiency.
• Lead data collection, HMIS reporting, and ensure accuracy, timeliness, and completeness of health information and activity reports.
• Support capacity building of staff through mentoring, coaching, and identification of training needs.
• Liaise with local health authorities, community leaders, and partners to strengthen referral networks and community engagement.
• Collaborate with Woreda Health Offices and other health actors for effective referral systems, disease surveillance, and health campaigns.
• Support emergency preparedness and response activities as needed.
• Maintain staff performance evaluation, attendance, and ensure all staff are working in line with professional conduct of Medical Teams and MoH standards.
• Serve as a role model in providing compassionate, respectful, and ethical healthcare.
• Coordinate outreach and health promotion activities with the community and health extension workers.
• Ensure rational use of drugs such that only essential medications are prescribed and avoid overprescription.
• Ensure compassionate and respectful care will be provided to all patients who present to the clinic.
• Maintain a clean and safe working environment, disposing of waste and sharps appropriately.
•  Support the integration of accountability practices into program activities by following established procedures during planning, implementation, monitoring, and reporting. Help ensure that accountability is reflected in day-to-day tasks, team interactions, and when working with partners or communities.
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding.

EDUCATION, LICENSES, & CERTIFICATIONS

• BSc in Medical Doctor or Health Officer

EXPERIENCE

• Minimum 6 yrs experience working in direct health service delivery of which 2 years’ experience is in managing operation of health services.
• Working experience in INGO

KNOWLEDGE, SKILLS & ABILITIES

Knowledge:   

• Knowledge of humanitarian standards, donors, systems and principles, e.g., Sphere, CHS, Red   Cross Code of Conduct etc.
• A basic understanding of health systems.
• Knowledge of development & humanitarian issues and concepts
• Fluent spoken and written Amharic and English.
• Comfortable with report writing
• Previous warehouse experience
• Fluent spoken and written local language

Skills:  

• Moderately skilled with office software: Microsoft Word, Excel, and PowerPoint.
• Moderately skilled with communication software: Outlook, Skype, Internet, CRM (or other database programs).
• Humanitarian motivation
• Emotionally and spiritually mature
• Strong interpersonal and communication skills for cross-cultural teamwork.
• Team player – practical, desire to support the field teams.
• Planning and organizational skills
• Flexible and adaptable to ever changing environments
• Negotiation and representation skills
• Analytical and problem-solving Computer literate, able to work efficiently in Microsoft office on standard or mobile platforms.
• Coaching/teaching skills

Abilities:  

• Ability to work flexible schedule and weekends as needed.
• Ability and willingness to travel to country programs on short notice up to 16 weeks a year.
• Ability to work cooperatively in a team environment
• Ability to prioritize tasks
• Adaptable and resilient under pressure, with the ability to manage competing priorities.
• Proven ability to be flexible in demanding situations
• Ability to adapt to a changing environment
• Willingness to pitch in and get the job done
• Understanding and sensitivity to cross cultural issues
• Ability to remain calm under pressure
• Able to build new relationships and gain people’s trust quickly
• Integrity in representing Medical Teams Willing to travel to insecure environments
• Ability to embrace and promote Medical Teams International mission and vision
• Ability to uphold and exemplify the organization’s core values
• Ability to represent the organization in a professional manner to donors, volunteers, and the public