Quality Assurance Specialist

Professional Alliance for Development (PADet) is an indigenous, not-for-profit, nongovernmental development and humanitarian organization established in 1998. It has been serving disadvantaged and marginalized segments of the community, especially youth, women, and children in the areas of Reproductive Health, HIV/AIDs Prevention & Care, Child Protection & Development, Gender Equality and Women Empowerment and Livelihood & Food Security for the last 26 years.

Project Background

Professional Alliance for Development (PADet) invites qualified, committed, and competent applicants to apply for positions under the HIV/AIDS Project targeting high-risk and vulnerable populations in the North Wollo Cluster. The project is supported by the United States Department of State (USDOS) and aims to strengthen HIV prevention, testing and referral services, linkage to care and treatment, community engagement, and other relevant HIV/AIDS interventions in the designated implementation areas.

The North Wollo Cluster Office coordinates and oversees project activities across 14 (SNUs), working closely with relevant government offices, health facilities, community structures, and other stakeholders to ensure effective implementation and quality service delivery.

PADet is putting the following advert to recruit qualified and competent candidates for the following job opportunities supporting implementation of the HIV/AIDS Prevention and Support Project for High-Risk and Vulnerable Populations project.

Job Title:                   Quality Assurance Specialist

Grade level:                            VIII

Location:                                Woldiya

Report to :                              Project Coordinator

Duration of employment: 5 months with possibility of extension based on performance and availability of budget

Number of staff required: 1

Job Summary:

The Quality Assurance Specialist will be responsible for coordinating, implementing, and monitoring quality assurance and continuous quality improvement activities across the 14 SNUs under the North Wollo Cluster Office. The position will ensure that project interventions and service delivery meet established national standards, approved project protocols, donor requirements, and organizational quality standards.

The specialist will provide technical support to project staff and implement partners, identify service delivery gaps, facilitate corrective actions, and promote evidence-based decision-making to improve program performance and beneficiary outcomes.

3. Key Duties and Responsibilities

A. Quality Assurance and Continuous Quality Improvement

• Develop, implement, and monitor quality assurance plans and continuous quality improvement initiatives across the 14 SNUs.
• Conduct routine quality assessments, supportive supervision, and performance reviews to assess compliance with approved standards, guidelines, and project protocols.
• Identify gaps in service delivery, documentation, reporting, and implementation of HIV/AIDS interventions.
• Facilitate root-cause analysis and the development and implementation of corrective and preventive action plans.
• Monitor the implementation and effectiveness of agreed quality improvement actions.
• Promote a culture of quality, accountability, learning, and continuous improvement among project staff and partners.

B. HIV/AIDS Service Quality Monitoring

• Monitor the quality of HIV prevention, testing and referral, linkage to care and treatment, and other relevant services provided to targeted high-risk and vulnerable populations.
• Support adherence to applicable national HIV/AIDS guidelines, service delivery standards, and approved project procedures.
• Assess the availability, completeness, accuracy, and consistency of service delivery records and supporting documentation.
• Promote client-centered, respectful, confidential, and non-discriminatory service delivery.
• Identify barriers affecting access to and continuity of HIV-related services and recommend practical improvement measures.
• Support the integration of quality assurance into routine project implementation and service monitoring.

C. Data Quality Assurance and Reporting

• Conduct routine data quality assessments and verification of project data reported by the 14 SNUs.
• Verify data completeness, accuracy, consistency, timeliness, and alignment with approved indicators and reporting requirements.
• Review source documents, registers, reporting tools, and relevant electronic information systems, where applicable.
• Identify data discrepancies and coordinate timely correction and documentation of identified issues.
• Work closely with Monitoring, Evaluation, and Learning (MEL) staff to improve data quality, use of evidence, and reporting practices.
• Prepare regular quality assurance reports highlighting performance trends, gaps, corrective actions, and recommendations.

D. Capacity Building and Technical Support

• Assess the quality assurance capacity-building needs of project staff and implementing partners.
• Provide coaching, mentorship, and on-the-job technical support to staff working across the 14 SNUs.
• Facilitate training and review sessions on quality standards, data quality, documentation, and continuous quality improvement.
• Support the development and use of standard operating procedures, quality checklists, supervision tools, and improvement plans.
• Document and share best practices, lessons learned, and successful quality improvement initiatives across the cluster.

E. Coordination and Stakeholder Engagement

• Coordinate quality assurance activities with the Cluster Coordinator, SNU-level teams, health facilities, relevant government offices, and other stakeholders.
• Participate in technical working groups, performance review meetings, and joint supportive supervision activities as required.
• Support the preparation and follow-up of cluster-level quality improvement plans.
• Ensure timely communication of critical quality gaps and implementation challenges to the appropriate management level.
• Contribute to project reviews, audits, assessments, and donor reporting processes related to service quality and performance.

F. Safeguarding, Ethics, and Compliance

• Ensure that quality assurance activities respect client confidentiality, informed consent, dignity, and privacy.
• Promote non-discrimination and the reduction of HIV-related stigma.
• Adhere to organizational safeguarding policies, including protection from sexual exploitation and abuse.
• Ensure that quality improvement activities are consistent with approved project requirements, applicable laws, and relevant national guidelines

• Applicants should meet the following minimum qualifications:
• A bachelor’s degree in public health, Health Sciences, Nursing, Medicine, Health Information Management, Monitoring and Evaluation, or a related field.
• A master’s degree in public health, Health Systems Management, Quality Management, or a related discipline is an advantage.
• Additional training or certification in quality assurance, continuous quality improvement, health service quality management, data quality assessment, or related areas is an advantage.
• At least 3–5 years of relevant professional experience in quality assurance, quality improvement, HIV/AIDS programming, public health service delivery, monitoring and evaluation, or health program management.