[Consultancy] Professional Communication Skills Training Consultant – DONUTS Regional Program (Kenya, Uganda, Ethiopia)
Below is position summary, Please refer attached ToR for more information about the opportunity
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Location: Remote preparation and virtual sessions, with physical training in Nairobi, Kenya
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Contracting Entity: Fairtrade Africa (FTA)
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Program: DONUTS Regional Program (Coffee and Flowers Value Chains – MFA Finland Funded)
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Assignment Duration: 3 to 5 Days (Between 16th November to 4th December 2026; Physical training on 23rd November 2026)
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Application Deadline: 28th October 2026 at 17:00 hrs EAT
About Fairtrade Africa
Established in 2005, Fairtrade Africa (FTA) is the umbrella network organization representing Fairtrade-certified Producer Organizations in Africa and the Middle East, supporting over 1.4 million farmers and workers. FTA is seeking an experienced corporate trainer or communication consultant to design and deliver a practical professional communication skills training program for project staff operating under the DONUTS Regional Program across Kenya, Uganda, and Ethiopia.
Purpose of the Consultancy
The objective of this assignment is to strengthen the soft skills, verbal/written communication, emotional intelligence, and stakeholder engagement capabilities of approximately 8 regional project staff members. The training will enhance cross-cultural collaboration, donor reporting clarity, and professional correspondence with internal and external stakeholders (including Producer Organizations, farm management, trade unions, and donor representatives).
Key Responsibilities & Scope of Work
The consultant will undertake a 3-to-5-day level of effort encompassing:
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Content Preparation (1 Day): Conduct briefing meetings, review project materials, execute a pre-training needs assessment, and develop customized session plans, facilitation guides, and case studies.
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Virtual Training Facilitation (1-2 Days): Deliver interactive online sessions via Zoom focusing on foundational communication and post-training reinforcement.
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In-Person Physical Training (1 Day): Facilitate an interactive, practical workshop in Nairobi using role-plays, simulations, and real-world project scenarios.
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Assessment & Reporting: Administer pre- and post-training evaluations and submit a comprehensive final training report within 5 working days post-training.
Core Training Content Areas
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Foundations of Effective Communication: Verbal/non-verbal communication, active listening, and clarity.
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Emotional Intelligence & Inclusive Communication: Empathy, cross-cultural awareness, and sensitive stakeholder communication.
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Constructive Feedback & Conflict Resolution: Managing difficult conversations and giving/receiving feedback.
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Assertiveness & Pressure Management: Boundary-setting and professional composure under tight deadlines.
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Professional Etiquette & Data Sharing: Email/virtual communication etiquette, confidentiality, and responsible information-sharing.
Key Qualifications & Requirements
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Education: Degree in Communication, Human Resource Management, Organizational Development, Psychology, Education, or a related field (Advanced degree is a plus).
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Experience: Minimum of 5 years of proven experience designing and facilitating soft skills and professional communication training for adult professionals.
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Sector Background: Demonstrated track record delivering training for international NGOs, development organizations, or donor-funded programs.
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Regional Context: Familiarity with multicultural working environments in East Africa (specifically Kenya, Uganda, and Ethiopia).
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Certifications: Training, facilitation, or emotional intelligence coaching certifications are highly desirable.
Submission Guidelines
Interested and qualified consultants must submit separate technical and financial proposals to: procurementeastafrica@fairtradeafrica.net.
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Email Subject Line: Professional Communication Training – DONUTS Regional Program
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Required Application Documents:
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Technical Proposal (including methodology, proposed session sequencing, draft agenda, and CVs combined in one document).
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Sample training material or handbook from a similar past assignment.
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Three contactable professional references from the last 3 years.
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Detailed Financial Proposal outlining daily professional fees and taxes.
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Mandatory Compliance Documents: Valid Tax Compliance Certificate, Business Registration/Incorporation Certificate, and valid Business Permit.
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