Senior IT Officer

Join Pharo Health — Building the Future of Specialized Healthcare in Africa

Pharo Health Ethiopia, a portfolio company of Pharo Ventures, is redefining the future of premium healthcare delivery in the Horn of Africa.

We are establishing a state-of-the-art specialty and diagnostic center in Addis Ababa designed to deliver world-class, patient-centered care through advanced medical technology, exceptional clinical talent, and seamless multidisciplinary collaboration.

As an early member of our specialist team, you will have the rare opportunity to help shape a modern healthcare institution from the ground up — one built on clinical excellence, innovation, compassion, and impact.

Our vision extends beyond a single facility. We aim to build a leading healthcare network that expands access to high-quality specialist care across Ethiopia and the wider region.

About the Role:

We are seeking an experienced, innovative, and strategic Senior IT Officer to lead our technology and digital transformation initiatives.

This is a key leadership role offering the opportunity to shape the technology infrastructure of a modern, technology-enabled healthcare organization. The successful candidate will lead IT operations, cybersecurity, digital health systems, data governance, and AI-driven initiatives while ensuring reliable, secure, and high-performing technology that supports exceptional patient care, operational excellence, and business continuity.

We are looking for a leader who combines strong technical expertise with strategic thinking, innovation, collaboration, and a passion for leveraging technology to transform healthcare.

If you are motivated by the opportunity to drive digital innovation while helping build one of the region’s most ambitious healthcare organizations, we would love to hear from you.

Duties & Responsibilities:

1. Infrastructure Management & Optimization

• Oversee the deployment, configuration, and maintenance of the center’s IT systems including servers, networks, workstations, and medical device integration.
• Monitor system uptime and performance, proactively resolving issues affecting clinical or administrative operations.
• Lead system upgrades and implements new technologies to ensure a modern, scalable, and secure IT environment.

2. Technical Support & Clinical Systems Assistance

• Provide advanced technical support to medical, nursing, and administrative staff.
• Troubleshoot hardware, software, and network issues with minimal disruption to patient care.
• Manage IT support tickets with priority-based response times, ensuring timely resolution.
• Train staff on EHR/EMR systems, telehealth tools, and cybersecurity best practices.

3. Cybersecurity & Compliance (Healthcare Focus)

• Implement and enforce cybersecurity measures including firewalls, endpoint protection, access controls, and data encryption.
• Ensure compliance with healthcare regulations and local data protection laws.
• Conduct regular security audits, vulnerability assessments, and risk analyses.
• Lead data backup and disaster recovery planning to ensure business continuity and patient data integrity.
• Maintain documentation, policies, and audit readiness.
• Support accreditation requirements related to health information systems.
• Monitor compliance with privacy and security regulations.

4. AI Strategy & Implementation

• Identify and evaluate AI solutions that improve patient care and operational efficiency.
• Lead implementation of AI-enabled healthcare technologies
• Develop AI governance frameworks

5. IT Strategy & Project Management

• Collaborate with leadership to align IT strategy with clinical goals and operational needs.
• Manage key projects such as EMR migrations, PACS (imaging) system upgrades, and network expansions.
• Evaluate and recommend new health technologies to improve patient experience and staff productivity.

6. Vendor & Asset Management

• Manage relationships with IT vendors, medical equipment suppliers, and service providers.
• Maintain accurate inventory of all hardware, software licenses, and medical IT assets.
• Oversee procurement, lifecycle management, and warranty tracking.

7. Documentation & Reporting

• Maintain comprehensive documentation for network configurations, system processes, and incident responses.
• Prepare regular reports on system performance, security incidents, project status, and IT budgets for senior management.

Qualifications, Knowledge & Skills

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent professional experience).
• Proven track record with a minimum of 5 years in an IT Coordinator, IT Senior Officer, or Systems Administration role.
• Expert knowledge of IT infrastructure, including network design, server management, cloud computing, and virtualization technologies.
• Advanced proficiency with major operating systems (Windows, macOS, Linux) and enterprise-level software applications (Microsoft Office, G Suite, etc.).
• Deep understanding of cybersecurity principles, firewalls, encryption, antivirus tools, and threat management.
• Strong experience in troubleshooting complex technical issues across hardware, software, and network systems.
• Experience in managing IT projects from planning to execution, ensuring timely and efficient delivery.
• Industry certifications: CompTIA Network+, Security+, CCNA, MCSE, or Certified Healthcare CIO (CHCIO) preferred.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Experience with scripting languages (PowerShell, Python, Bash) for automation.
• Knowledge of ITIL best practices for service management.
• Understanding of medical systems (EMR/EHR, PACS, HL7, DICOM) is a strong plus.
• Exceptional problem-solving skills with the ability to think critically and creatively.
• Strong interpersonal skills with the ability to communicate technical information clearly to non-technical users.
• Highly organized, with the ability to prioritize and manage multiple tasks under pressure.
• Detail-oriented with a focus on quality, security, and efficiency.
• A proactive mindset with a passion for innovation and continuous improvement.