Knowledge Management and Learning Coordinator

Location:  Addis Ababa
Salary:  As per Oxfam Salary scale
Deadline: Jul 28, 2022

Job Description

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.


Since the early 1970s, we have been working to address the underlying causes of poverty and marginalization by focusing on developing sustainable livelihoods, providing water and sanitation, agriculture, climate research, gender, and humanitarian issue

Job Details


DIVISION: Operations TEAM: MEAL Team
LOCATION: Addis Ababa, Ethiopia   CONTRACT TYPE: Fixed Term contract for two years with possible extension
GRADE: National C2                                                          JOB FAMILY:  Programme
SALARY: As per Oxfam pay scale HOURS: 37.5 hours per week

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This is a full-time role; however, Oxfam offers various flexible arrangements which candidates can discuss with the Recruiting Manager at the interview stage


The Programme Quality Team (PQT) will be accountable for ensuring that programme design, management, monitoring, review, evaluation and reporting processes meet Oxfam Minimum Standards for Programming and CAMSA guidelines. The team will include monitoring and evaluation and ensure compliance with all external and internal (to Oxfam) quality and contractual obligations of Oxfam in Ethiopia may have. PQT will occasionally constitute an Internal Audit Team to assess and rate country compliance with internal standards, systems, and procedures


The Knowledge Management & Learning Coordinator is responsible for coordinating the development and implementation of OiE’s PIPs knowledge management plan with particular emphasis on thematic areas. He/she will closely work with various stakeholders in documenting program successes and processes to guide implementation of the interventions at scale.

The Knowledge Management and Learning (KML) Coordinator together the Program Quality and Learning (PQL) and communication teams of Oxfam activity will have a key role in leading and promoting reflective practices within the PIPs/projects/ of OiE; timely documenting of lessons, and best practices; and proper dissemination of acquired institutional knowledge among Implementing Partners, strategic partners, OiE staff, donors and other stakeholders.

POST HOLDER REPORTS TO Program Quality and Learning Manager
Key Responsibilities and Accountabilities

Specific duties include, but not limited to:

Knowledge management, learning and information exchange

  • Lead and coordinate the knowledge management and learning parts of programs and or projects
  • Develop knowledge management and innovation system/guideline in consultation with the PQL and PIP managers
  • Develop an automated and off-line database management aligned with projects MEAL frameworks, IPTT and target groups and make sure that the data entered are consistent and reliable.
  • Identify, document, and share best practices, case/success stories, lessons learned, key learning findings.
  • Work as OPAL and Knowledge Management focal person who expected closely to work with PIP leads and Partnership Coordinator and support in fulfilling OPAL requirements
  • Work closely with PQL Manager on People-soft programme accountability system and review that project management information is recorded, maintained (kept up to date) and meets minimum standards
  • Organize and/or facilitate knowledge management and learning events and support the team in the delivery of learning and reflection workshops and other programmatic learning processes and products
  • Facilitate the input of all relevant teams and staff members into programme design process.
  • Maintaining evaluation, research and learning repositories and on-going gathering of qualitative information, success stories, case studies, lessons learnt and other relevant information, ensuring that they are appropriately packaged, stored, shared and encouraging their application
  • Assess and develop strategic relationships with various stakeholders such as government, donors, other NGOs and communities to facilitate knowledge sharing through meetings, conferences, social media, etc.;

Capacity Building

  • Developing standard operating procedures and documentation for knowledge management and learning.
  • Designing and conducting workshops on key program learning topics that lead to more systematic learning.
  • Facilitate capacity building of Oxfam partner organizations staff in knowledge management
  • Building capacity of the program staff to integrate learning into their work through face to face and training on methods such as: After Action Reviews, Peer Assists, feedback loops, etc.
  • Support MEAL field office staff in documenting processes and learning emerging from program management and implementation
  • Providing direct Knowledge Management and Learning technical assistance support to program regional teams and raise awareness on the importance of learning
  • Making sure that program staff have easy access to learning documents for reference purpose
  • Provide capacity building and technical support to MEAL and project staff and partners as well to effectively use the data base management system

External and internal communications and reporting

  • Ensure fact sheets, capacity statements, thematic briefs, performance references, project innovation sheets are up-to-date and readily accessible, including target group numbers.
  • In collaboration with PQL manager, lead the documentation and dissemination of materials describing strategic programs and projects and promising practices including identifying the theme, coordination with HECA/country programs, collecting the materials, editing and publication.
  • Serve as primary lead for reporting ensuring quarterly, semi-annual and annual strategy reports, and other reports
  • Provide content, input and writing/editing support for team presentations, website content, etc.
  • Identify opportunities for and develop internal communications as requested by PD that facilitates knowledge exchange and program quality.
  • Support the planning and preparation for internal and external meetings, trainings, and conferences.
  • Compile and review different internal reports like annual output reports to input Oxfam’s One Program Report
  • Assist with note taking.

Program Quality and Accountability

  • Work closely with Program Quality and Learning Manager, MEAL officers and implement community compliance and feedback mechanism, collect community complaints, and feedback and communicate with field team.
  • Collect and share monthly monitoring and accountability reports
  • Collecting best practices, case studies which demonstrate qualitative and quantitative changes over the period.
  • Support the setup of a complaint and response mechanism based on the IDPs and host community contexts,
  • Support robust data collection, storage and dissemination for wider learning across teams (intranet, communities-of-practice, mobile-based application, M&E management information system and e-learning platforms)
  • Promote and support monitoring, analysis and learning from assessments of internal standards (Quality Framework) and Core Humanitarian Standards, accountability and transparency standards, protection minimum standards, and others.
  • Support all programme members internal reporting and ensure that good quality data is presented for report writing including donor reports.
  • Other duties as assigned by the Program Quality and learning Manager.


  • Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of gender justice and women’s rights (click here).
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff safety health and wellbeing principles.
  • The post holder expected to be familiar with and abide by the Oxfam One Program ( Triple Nexus Approach) Approach, Core Humanitarian Standards (CHS), NGO/Red Cross Code of Conduct, the People in Aid Code, Oxfam International procedures and other regulatory codes (e.g. InterAction Field Co-operation Protocol; including safeguarding.
  • Depending on the situation, the post holder may be asked to perform other tasks as requested by the Manager.


Job Requirements

Person Specification

Most importantly, every individual at Oxfam GB needs to be able to:


Our Values

  • Equality: We believe everyone has the right to be treated fairly and to have the same rights and opportunities.
  • Empowerment: We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.
  • Solidarity: We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.
  • Inclusiveness: We embrace diversity and difference and value the perspectives and contributions of all people and communities in their fight against poverty and injustice.
  • Accountability: We take responsibility for our actions and inaction and hold ourselves accountable to the people we work with and for.
  • Courage: We speak truth to power and act with conviction on the justice of our causes.


1. Be committed to equal opportunities: demonstrating sensitivity to cultural differences and gender equality.


2. Be willing to learn and apply gender mainstreaming, women’s rights, and diversity and inclusion across all aspects of your work.


3. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.
 Ensure you actively ADOPT OXFAM’S FEMINIST LEADERSHIP APPROACH and apply the principles and twelve practices in your work. Read more about this here:

Read this guide to find out more about what our values, organisational attributes, and feminist leadership approach mean for how we work

For this role, we have selected three of the most relevant feminist Leadership practices for this role (which you can read more about here:

1 Self-Awareness

2 Mutual accountability

3 Strategic Thinking and Judgment

Experience, Knowledge & Competencies


  • Masters/Bachelor’s degree in a relevant field (e.g., Development studies, Statistics/Management knowledge management, Language and Literature, communications, Journalism, and project management)
  • Proven ability & experience in a similar position – Minimum 9 years preferably in long term, humanitarian, advocacy and campaign programmes and local contexts in Ethiopia
  • Strong analytical and strategic thinking skills.
  • Knowledge and practice of SAFE programming and international standards like Core Humanitarian Standards (CHS), SPHERE, LEGS etc
  • Excellent computer skills and ability to work in a challenging and dynamic context
  • Excellent English writing skills
  • Fluent English language, ability to communicate in Local language would be an added advantage
  • Commitment to overcome poverty and suffering.
  • Proven experience in gender analysis and integrating gender and safe programming (protection) into programmes.
  • Ability to work well under pressure and in response to changing needs.
  • Ability to travel and to work in difficult circumstances.
  • Fluency in English is essential


  • Experience of working effectively within a large international agency including, in long term and Emergency response setting.
  • Research background and knowledge of statistical packages (SPSS or STATA)
  • Good understanding of WASH, Protection and EFSVL programming in programming
  • Prior experience training/accompanying/learning in the field.
  • Experience leading strategy development and implementation monitoring in collaboration with staff
  • Proven ability to synthesize and distil information from a variety of sources, to draw lessons from project documentation
  • Applicant with knowledge of local language is preferable.

Your commitment to Oxfam

  • Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women’s rights
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles

Key Attributes:

  • Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
  • Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
  • Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

Organisational Values:

  • Accountability – Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions.
  • Empowerment – Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen.
  • Inclusiveness – We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences.
  • Note to candidates: Shortlisted candidates will be assessed on our organisational values and attributes at the interview stage. The successful candidate(s) will be expected to adhere to our code of conduct. We encourage candidates to read and understand our code of conduct here

 Key Behavioural Competencies



Influencing He/She can engage with diverse stakeholders in a way that leads to increased impact for the organization can spot opportunities to influence effectively and where there are no opportunities, we can create them in a respectful and impactful manner.
Relationship Building He/She understands the importance of building relationship, within and outside the organization. He/She can engage with traditional and non-traditional stakeholders in ways that lead to increased impact for the organisation.
Listening He/She is a good listener who can see where deeper levels of thoughts and tacit assumptions differ; messages to others are clear and considers different preferences.
Mutual Accountability He/She can explain decisions and how these have taken them based on our organizational values.  He/She is ready to be held to account for what they do and how they behave, as he/she is also holding others to account in a consistent manner.
Agility, Complexity, and Ambiguity He/She scan the environment, anticipate changes, is comfortable with lack of clarity and can deal with many elements interacting in diverse and unpredictable ways.
Systems Thinking He/She views problems as parts of an overall system and in their relation to the whole system, rather than reacting to a specific part, outcome or event in isolation. Can focus on cyclical rather than linear cause and effect. By consistently practicing systems thinking is aware of and manage well unintended consequences of organisational decisions and actions.


Works to effectively empower and enable others to deliver the organizations goals through creating conditions of success. Passionately invests in others by developing their careers, not only their skills for the job. Provides freedom; demonstrates belief and trust to provide appropriate support. Gives more freedom and demonstrate belief and trust, underpinned with appropriate support.

How to Apply

As part of your online application, please upload your up-to-date CV and a covering letter explaining your suitability against the essential criteria in the job profile through Oxfam’s internal /External application portal / or on or before July 28, 2022.

Your application will be shortlisted based on your CV and your responses to the above questions. You need not comment on your suitability against the essential criteria in the job profile.

Only shortlisted candidates will be contacted.