Specific duties include, but not limited to:

Knowledge management, learning and information exchange

• Lead and coordinate the knowledge management and learning parts of programs and or projects
• Develop knowledge management and innovation system/guideline in consultation with the PQL and PIP managers
• Develop an automated and off-line database management aligned with projects MEAL frameworks, IPTT and target groups and make sure that the data entered are consistent and reliable.
• Identify, document, and share best practices, case/success stories, lessons learned, key learning findings.
• Work as OPAL and Knowledge Management focal person who expected closely to work with PIP leads and Partnership Coordinator and support in fulfilling OPAL requirements
• Work closely with PQL Manager on People-soft programme accountability system and review that project management information is recorded, maintained (kept up to date) and meets minimum standards
• Organize and/or facilitate knowledge management and learning events and support the team in the delivery of learning and reflection workshops and other programmatic learning processes and products
• Facilitate the input of all relevant teams and staff members into programme design process.
• Maintaining evaluation, research and learning repositories and on-going gathering of qualitative information, success stories, case studies, lessons learnt and other relevant information, ensuring that they are appropriately packaged, stored, shared and encouraging their application
• Assess and develop strategic relationships with various stakeholders such as government, donors, other NGOs and communities to facilitate knowledge sharing through meetings, conferences, social media, etc.;

Capacity Building

• Developing standard operating procedures and documentation for knowledge management and learning.
• Designing and conducting workshops on key program learning topics that lead to more systematic learning.
• Facilitate capacity building of Oxfam partner organizations staff in knowledge management
• Building capacity of the program staff to integrate learning into their work through face to face and training on methods such as: After Action Reviews, Peer Assists, feedback loops, etc.
• Support MEAL field office staff in documenting processes and learning emerging from program management and implementation
• Providing direct Knowledge Management and Learning technical assistance support to program regional teams and raise awareness on the importance of learning
• Making sure that program staff have easy access to learning documents for reference purpose
• Provide capacity building and technical support to MEAL and project staff and partners as well to effectively use the data base management system

External and internal communications and reporting

• Ensure fact sheets, capacity statements, thematic briefs, performance references, project innovation sheets are up-to-date and readily accessible, including target group numbers.
• In collaboration with PQL manager, lead the documentation and dissemination of materials describing strategic programs and projects and promising practices including identifying the theme, coordination with HECA/country programs, collecting the materials, editing and publication.
• Serve as primary lead for reporting ensuring quarterly, semi-annual and annual strategy reports, and other reports
• Provide content, input and writing/editing support for team presentations, website content, etc.
• Identify opportunities for and develop internal communications as requested by PD that facilitates knowledge exchange and program quality.
• Support the planning and preparation for internal and external meetings, trainings, and conferences.
• Compile and review different internal reports like annual output reports to input Oxfam’s One Program Report
• Assist with note taking.

Program Quality and Accountability

• Work closely with Program Quality and Learning Manager, MEAL officers and implement community compliance and feedback mechanism, collect community complaints, and feedback and communicate with field team.
• Collect and share monthly monitoring and accountability reports
• Collecting best practices, case studies which demonstrate qualitative and quantitative changes over the period.
• Support the setup of a complaint and response mechanism based on the IDPs and host community contexts,
• Support robust data collection, storage and dissemination for wider learning across teams (intranet, communities-of-practice, mobile-based application, M&E management information system and e-learning platforms)
• Promote and support monitoring, analysis and learning from assessments of internal standards (Quality Framework) and Core Humanitarian Standards, accountability and transparency standards, protection minimum standards, and others.
• Support all programme members internal reporting and ensure that good quality data is presented for report writing including donor reports.
• Other duties as assigned by the Program Quality and learning Manager.

Other

• Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of gender justice and women’s rights (click here).
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff safety health and wellbeing principles.
• The post holder expected to be familiar with and abide by the Oxfam One Program ( Triple Nexus Approach) Approach, Core Humanitarian Standards (CHS), NGO/Red Cross Code of Conduct, the People in Aid Code, Oxfam International procedures and other regulatory codes (e.g. InterAction Field Co-operation Protocol; including safeguarding.
• Depending on the situation, the post holder may be asked to perform other tasks as requested by the Manager.