Category: Information Technology
Location: Addis Ababa
Career Level: Mid Level ( 2+ – 5 years experience)
Employment Type: Contract
Salary: As per company scale
Job Description
- Install and configure computer hardware and software systems
- Monitor computer systems and networks to ensure they function efficiently
- Communicate with clients over the phone or face-to-face to assist them insetting up systems or resolving issues
- Troubleshoot network and system problems to provide solutions tohardware/software defect
- Follow instructions contained in the equipment manual when setting up asystem or conducting repairs
- Create and set up new user accounts/profiles, as well as address issues withpasswords
- Establish and maintain a positive trust relationship with customers and withdata specialists such as programmers
- Perform tests to verify the functionality and usability of new technology
- Present to company management reports of IT/systems support services
- Offer recommendations on customer learning requirements during thedevelopment of client training programs
- Conduct research to identify ways of improving on the current systemperformance
- Produce shift status reports communicating shift operations and issues tosuperiors
- Maintain inventory of data center supplies such as printers, scanners, andcopiers
- Implement procedures, policies, and standards to ensure work operations areeffective
- Participate in educational programs and workshops to improve on existingjob knowledge/skill.
Job Requirements
- BA degree in IT-related fields
- Minimum of 4 years relevant experience
- Bachelor’s degree in computer science, computer networking/hardware, orin other related disciplines. Having other training is an advantage.
- Interpersonal Skill: the ability to work with IT support and other data centerpersonnel to ensure uptime maximization
- Communication Skill: able to produce concise reports on data centeroperations
- IT Skill: proficient in designing, operating, and maintaining computernetwork systems.
How to Apply
Send an updated CV containing Email and Phone number to abdiselam@raysmfi.com