Child Protection Case Management Officer – Save the Children

Location: Addis Ababa

Employee Status: Fixed Term

Closing Date: Oct 24, 2021


Job description

LE: Child Protection Case Management Officer
TEAM/PROGRAMME: Programme Operations LOCATION:  Addis Ababa
GRADE:  4A CONTRACT LENGTH:  One-year contract with possible extension
Child Safeguarding:

Level 3: the post holder will have access to personal data about children and/or young people as part of their work, a police check will be required (at ‘standard’ level in the UK or equivalent in other countries).



The Child Protection Case Management Officer will be responsible for activities related to case management. She/he will be responsible for effective implementation and proper documentation of all child protection cases. The Officer will ensure that project activities on case management are in line with Save the Children’s key child protection principles including best interests of the child, confidentiality, do no harm and child participation, draw on relevant best practices and lessons learned, enable children to attain their rights and are compliant with donor regulations. She/He will provide technical oversight to government partners, stakeholder and case management team.

The Officer works in close collaboration with the Sr. Programme Manager to ensure complete support to the team, and ensure quality and effective implementation of the project activities at community level, organize and facilitate capacity building training workshops for partners, stakeholders and SC staff; participate on various assessments including stakeholder mapping, baseline and end line assessment; monitor government partners and SC implemented activities and discuss on success and challenges.  


Reports to: Sr. Program Manager

Staff reporting to this post:  3 (Case Workers)


Case Management

  • Conduct identification, assessment, documentation and referral (to relevant services) and follow-up of protection cases.
  • Provide information, advice and facilitate access to social services for vulnerable children.
  • Conduct home visits to follow-up on interventions with families.
  • Properly document all protection cases that went through the case management process
  • Conduct vulnerability analysis in line with Save the Children vulnerability assessment toolkit and define targets for case management services
  • Map and coordinate with service providers to support case management activities
  • Develop referral path way to ensure access to holistic and quality services
  • Conduct assessment to identify the safety and protection of needs of the child, develop care plan, implement the care plan and conduct follow ups.
  • Conduct capacity building training on case management for governmental and non-governmental service providers

Planning and Reporting

  • In collaboration with government stakeholders prepare detail annual and quarters action plan and ensure the implementation
  • Closely work with case management team and stakeholders in the course of project planning and implementation
  • Ensure preparation of timely and quality quarterly and annual project progress reports
  • Facilitate and ensure the involvement of children as primary stakeholders in all project work

Coordination and Management of Projects Implementation

  • To ensure effective implementation of case management services through appropriate assignment of cases, monitoring and guidance to caseworkers
  • To provide guidance to the case management team individually and through group meetings
  • Ensure the project is implemented in a ways responsive to the community, and children in line with Save the Children principles, values and strategic plan and following Save the Children Compliance procedures
  • Foster collaborative environment and team spirit among stakeholders
  • Conduct regular monitoring visits, support stakeholders at the project sites and prepare reports for documentation and follow-up actions
  • Liaise closely with protection actors in the field to ensure an understanding of the overall issues and effective collaboration amongst partners
  • Conduct regular coordination meetings among governmental and non-governments service providers to improve access to and quality of case mangment services
  • Facilitate the development and signing of standard operating procedure for case mangment services

Supervision and Monitoring

  • Regularly review documentation of CP cases through case audits, review of files and databases. Ensure confidentiality and that data protection and information-sharing protocols are respected.
  • Monitor and analyze child protection data collected by the Case Management team and provide regular reports to the Sr. Programme Manager
  • Schedule and lead case management meetings every two weeks with the Case Management team
  • Conduct monitoring and supervision of the planned project activities implementation
  • Strengthen participatory and collaborative supervision and monitoring system

Staff Management and Mentorship

  • Ensure that project staff, Community Facilitators, volunteers and stakeholders, understand and are able to perform their role based on the project objectives and expected outcomes
  • In close collaboration with the Sr. Programme Manager, provide leadership and manage the performance of intervention areas
SKILLS AND BEHAVIOURS (our Values in Practice)


  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the Case Management team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
  • Highly regarded professional skills and ethics
  • Focused on improving results for children


  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically


  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
  • Commitment to the team


  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks


  • Honest, encourages openness and transparency
  • Present, reliable, responsive and consistent
  • Patient and emphatic

  • BA degree in sociology, social work, social sciences or other relevant fields
  • Previous 3 years of experience working with vulnerable children and adolescents in a corporate or NGO environment, preferably in protection or community based child protection field;
  • Excellent interpersonal skills and ability to communicate with empathy and respect
  • Fluency in English/ verbal and written
  • Fluency in Amharic language required
  • Commitment to Save the Children values
  • Qualified female candidates are highly encouraged to apply
Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience

Date of issue:                Author :